Residential utilities in Massachusetts cannot be shut off until July 1, 2021, per the Chair's 8th Set of Orders under c. 25, s. 4B.
LIHEAP or Fuel Assistance
LIHEAP (Low Income Home Energy Assistance Program) can help you pay your utility bills if you qualify. To learn more about LIHEAP eligibility rules and for a list of fuel assistance offices, please visit MassCAP.
You may be eligible for a discount on your electricity or gas service. Contact your utility company for more information.
Payment Plans and AMPs
You may be eligible for a payment plan for your utility bills or an AMP (Arrearage Management Program) that will give you both a payment plan and bill credits for timely payments. Contact your utility company for more information.
Having a problem with your utility?
If you are a resident or a business owner in Massachusetts and have a question or concern about a bill from your utility, the Consumer Division may be able to help.
More consumer information
For more consumer information from the DPU, please visit the Help Paying Your Utility Bill page.
For more consumer information from the Office of the Attorney General, please visit the FAQs about electric, gas, and water utilities during COVID-19 page.
National Grid customers can find important information on the COVID-19 and Your Bill page.
Eversource customers can find important information on the Responding to COVID-19 page.