Resources for Massachusetts Consumers

Use the links below to file complaints, verify a license, or locate a regulated entity in Massachusetts.

Table of Contents

File a complaint

  • Department of Telecommunications and Cable: file a complaint about your telecommunications or cable provider including unregulated communication services, including Internet, wireless, and satellite service
  • Division of Banks: file a complaint about problems with a financial product or service in Massachusetts
  • Division of Insurance: file a complaint about an insurance-related problem in Massachusetts
  • Division of Occupational Licensure (DOL): file a complaint about a licensee.
    • Confirm the business or individual you would like to submit a complaint against is licensed or registered by the DOL.
  • Division of Standards: file a complaint about accuracy requirements and other standards relating to weighing and measuring devices and their use in the sale of food, fuels and other products.

Are you having a problem with a business in Massachusetts? File a complaint with the Attorney General's Office.

Are you having an issue with a home improvement contractor you have either hired or work with? File a complaint with OCABR.

Verify a license or locate a regulated entity

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