Steward Health Care resources for patients

This page provides patients the updates about Steward Health Care facilities in Massachusetts.

For patients

If you get care at a former Steward hospital facility that has transferred to a new operator, there is likely no need to make changes to your medical care. Your appointments, screenings, treatments, and therapies should continue to occur as usual. If there are any changes, your provider should be in touch directly with you to make any adjustments to your appointments. If you have any questions about your care, please contact your provider.   

If you received care at Carney Hospital or Nashoba Valley Medical Center, these hospitals closed August 31, 2024, so you may need to make some changes to your health care providers and processes. You should be aware that the medical office buildings, located on the campuses of these hospitals will continue to be open. Many of the providers who are affiliated with these hospitals and who have offices within this building, continue to see patients in these offices. In addition, some additional providers and services have relocated or plan to relocate to the medical office buildings. 

Carney and Nashoba Valley both closed August 31, 2024  Carney and Nashoba Valley both closed August 31, 2024 +

Find additional contact information, resources, and updates for patients and employees affected by the closures of:

• Carney Hospital (Dorchester)
• Nashoba Valley Medical Center (Ayer)

Learn More 

These hospitals have transitioned to new operators   These hospitals have transitioned to new operators +

• St. Elizabeth’s Medical Center (Brighton)
• Good Samaritan Medical Center (Brockton)
• Saint Anne’s Hospital (Fall River)
• Morton Hospital (Taunton)
• Holy Family Hospital (Methuen and Haverhill)

Learn More 

Patient and community FAQs   Patient and community FAQs +

This page provides patient and community information regarding the Steward health care transition and answers to frequently asked questions.

Learn More 

File a complaint  File a complaint +

Do you have concerns about care at a Massachusetts hospital? File a complaint with the Department of Public Health.  

Learn More 

Emergency/urgent care

If you are experiencing a health care emergency, dial 911.

You can use the urgent care and retail clinics map to find urgent care locations in your community that offer specific services, service times, or accept their insurance type.

The emergency departments at the now-closed Carney Hospital  and Nashoba Valley Medical Center are no longer open. Patients who had received care at the former Steward hospitals that have transitioned to new operators can go to their usual EDs if they need the care emergency-level care.  

EDs across the state continue to be very busy, and long waits are common. Patients experiencing illness or injuries who do not require the level of care provided in the ED, should consider going to an urgent care center. Learn more about where to go for medical care when you are sick or hurt. 

Prescriptions Prescriptions +

Prescriptions come from physicians or other health care providers. You should be able to continue any prescriptions by contacting your provider’s office and getting your medications through your usual pharmacy.

Medical records Medical records +

If you are in need of your hospital medical records, you will still be able to access them from your online portal and from all Steward hospital locations. Your physicians will be able to provide you with your physician records. Please contact your provider directly for your records.

Transportation Transportation +

Transportation services may be available to help you get to medical appointments in Massachusetts. Visit health care transportation to learn more about non-emergency transportation for MassHealth members, long-distance medical shuttles, and other transportation services.

Additional resources

• Commonwealth’s Steward Health Care Call Center 
  If you have questions that are not addressed on this webpage, you can call the Commonwealth’s dedicated Steward Health Care call center at [phone], or toll-free at [phone]. The call center is available Monday through Friday from 8 a.m.–6 p.m. E.T. (excluding Massachusetts holidays).
• MassHealth
  MassHealth provides health benefits and help paying for them to qualifying children, families, seniors, and people with disabilities living in Massachusetts. The MassHealth Customer Service Center may be reached at [phone]. Customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m.
• Health Care for All
  The Health Care For All HelpLine is a free multi-lingual statewide resource to help enroll Massachusetts residents into health insurance coverage. If you have health insurance questions, issues with state insurance programs, or need a referral, call [phone] or fill out a form online.
• Massachusetts Senior Care Association
  The Massachusetts Senior Care Association provides information and referral services to older adults and people with disabilities. Call 800-CARE-FOR or learn about care options on maseniorcare.org.

Former Steward facilities

Hospital	Address	Phone number
Carney Hospital - Closed	2100 Dorchester Ave. Dorchester, MA 02124	[phone]
Good Samaritan Medical Center (Now part of Boston Medical Center)	235 North Pearl St. Brockton, MA 02301	[phone]
Holy Family Hospital - Haverhill (Now part of Lawrence General Hospital)	140 Lincoln Ave. Haverhill, MA 01830	[phone]
Holy Family Hospital - Methuen (Now part of Lawrence General Hospital)	70 East St. Methuen, MA 01844	[phone]
Morton Hospital (Now part of Brown University Health – formerly Lifespan)	88 Washington St. Taunton, MA 02780	[phone]
Nashoba Valley Medical Center - Closed	200 Groton Road Ayer, MA 01432	[phone]
Norwood Hospital  -Closed	800 Washington St. Norwood, MA 02062	[phone]
Saint Anne’s Hospital (Now part of Brown University Health – formerly Lifespan)	795 Middle St. Fall River, MA 02721	[phone]
St. Elizabeth’s Medical Center (Now part of Boston Medical Center)	736 Cambridge St. Brighton, MA 02135	[phone]