Unemployment Services for Employers Resources Page

As of May 6, 2025, the Department of Unemployment Assistance (DUA) has fully transitioned to the Unemployment Services for Employers system. This new system replaces UI Online and is now your one-stop shop to manage both tax-and benefit related activates.

This page has important details about the updated Unemployment Services for Employers system. If you want general information about how the new system works, here is everything you need to know about Unemployment Services.

Individual access

Unemployment Services for Employers now requires each individual within an organization to have their own MyMassGov account, meaning account sharing is no longer allowed. Register for a MyMassGov business account to start representing your business. 

Responding to claims

You no longer will receive fact-finding forms by mail. All responses must be submitted online through Unemployment Services for Employers. 

Additional system improvements

Appeals and Claims

• Hearings scheduled in UI Online will continue as planned in Unemployment Services.
• Fact-finding responses submitted before May 6, 2025, are still valid.
• DUA has extended response deadlines by 10 days for any due between May 1–14. 

Benefit Charges

• Statement layouts are easier to read in Unemployment Services, but the data remains the same.
• Avoid charges for claims relating to identity theft by alerting DUA to fraud when as soon as you receive a Notice of Claim Filed.
• Full or partial Social Security Numbers are no longer used. 

Technical Features

• Massachusetts will support several UI SIDES modules starting Summer 2025.
• You can upload documents in Unemployment Services up to 50 MB in size. Accepted formats include PDF, DOCX, JPG, MP4, and more.
• DUA notices will now include key identifying information like Claimant ID and Employer Account Number. 

Resource videos

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You skipped the video, Upload a Wage Report.

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You skipped the video, Support ID.

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You skipped the video, Employer Action Center.

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You skipped the video, Employer Action Center.

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You skipped the video, Communication Preferences .

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You skipped the video, Adjust a Wage Report.

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You skipped the video, EMT View Previously Completed Actions and Requests.

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You skipped the video, Bulk Upload Wages as an Employer.

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You skipped the video, Add TPA Access an an Employer.

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You skipped the video, Set Up a Payment Plan.

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You skipped the video, Bulk Upload Wages as a TPA.

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You skipped the video, Work with Clients as a TPA.

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You skipped the video, Request Access to an Employer as a TPA.