The Office of Multilingual Services ensures meaningful access to all aspects of EOLWD Agencies: the Department of Unemployment Assistance (DUA), the MassHire Department of Career Services (MDCS) including MassHire Career Centers, the Department of Industrial Accidents (DIA), the Department of Labor Standards (DLS), the Division of Apprentice Standards, the Department of Family and Medical Leave (DFML), and the Department of Labor Relations (DLR) programs, services, and activities for all Limited English Proficiency (LEP) customers.