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Department of Labor Relations (DLR)

The Department of Labor Relations serve public sector employers, employees, and unions by promoting fair, effective, and lawful labor relations. Our work supports the resolution of workplace disputes, ensures employees have a voice in representation, and upholds collective bargaining rights. Through a combination of case handling, dispute resolution services, and oversight of representation processes, we help maintain stable labor-management relationships across the public sector.

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Learn about unfair labor practices as a union-represented public sector employee  Get updates about rideshare driver unionization  View DLR decisions and statues 

Labor relations services

Representation

We work to ensure fair and effective representation by determining appropriate bargaining units.



 

Learn More about Representation

Grievance Mediation

We offer grievance mediation services to both public and private sector parties, helping to resolve disputes efficiently and collaboratively.

Learn More about Grievance Mediation

Arbitration

We provide arbitration services to help employers and employee representatives resolve contractual disputes in a fair and impartial manner.

Learn More about Arbitration

Contract (Interest) Mediation and Fact Finding

When parties to a collective bargaining agreement reach an impasse or need support during negotiations, we provide mediation services to help them move forward and work toward resolution.

Learn More about Contract (Interest) Mediation and Fact Finding

DLR Hearing Officer, CERB & Arbitration Decisions

View recent decisions from the DLR Hearing Officer, the Commonwealth Employment Relations Board (CERB), and arbitration. 

View decisions 

Upcoming Events

No upcoming events scheduled
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Contact Us

Department of Labor Relations

Online

Contact the DLR DLR Staff Directory
Efile efile.dlr@mass.gov
Media Requests
DLR records Search DLR public records
Public records Submit a public records request

Phone

Boston/Main (617) 626-7132
Springfield (413) 784-1230
Worcester (508)-762-3374

Fax

(617) 626-7157

Address

Main Office
Department of Labor Relations Lafayette City Center, 2 Avenue de Lafayette Boston, MA 02111-1750
Directions
Springfield Office (by appointment only)
Springfield State Office Building 436 Dwight Street, Room 206 Springfield, MA 01103
Directions
Worcester Office (by appointment only)
Mercantile Center 100 Front Street, Suite 310 Worcester, MA 01608
Directions

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