|Organization:||Office of Consumer Affairs and Business Regulation|
|Regulatory Authority:||M.G.L. c. 93, § 107|
|Official Version:||Purchase the official version|
201 CMR 19.00 sets forth the procedures for the operation and administration of a state administered, customized wheelchair arbitration program. It is designed to promote the speedy, efficient, and fair disposition of disputes arising from a consumer's private purchase or lease of a new, but defective, customized wheelchair when the consumer has paid all or some costs out of pocket.