| Date: | 09/08/2017 |
|---|---|
| Organization: | Department of Telecommunications and Cable |
| Regulatory Authority: |
MGL c. 93, §§ 109(c)(4), 110(k), 113(e) MGL c. 159, § 12E(b) |
| Official Version: | Purchase the official print version |
207 CMR 13.00 establishes rules and regulations implementing the Massachusetts "anti-slamming" statute; specifically, governs the conduct of third party verification (TPV), informal dispute resolution procedures for customer complaints, and the establishment of a record of complaints.
Download a PDF copy of the regulation below.