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If you are a gas customer in Massachusetts, you have the option of choosing a natural gas supplier other than your gas company.
Your monthly bill is broken into two main parts:
You can shop the competitive market and compare rates against your gas company's approved GAF rate. The DPU posts the approved GAF rates for all gas companies on its Cost of Gas Adjustment Factor website. Your gas company’s GAF rate will be adjusted on May 1st and November 1st of each year, with the possibility of additional DPU-approved revisions.
Regardless of who your gas supplier is, your gas company will continue to deliver natural gas to your home or business, respond to emergency calls, read your meter, fix the pipes delivering gas, and provide customer service.
Before switching over to the competitive market, you should consider asking the following questions to the potential supplier/retail agent:
If you are a gas customer looking to enter the competitive market, you have the option to contract with one of the following:
The DPU does not regulate or review the prices offered by gas suppliers or retail agents. Further, not all gas suppliers provide gas supply to all types of customers in all parts of Massachusetts. In order to find out if a supplier serves you and at what supply rate, you must contact the supplier.
The DPU keeps a list of licensed gas suppliers and retail agents. If there is an “R” in the RCI column on the same line as the Company’s name, then the gas supplier or retail agent has requested, and is licensed, to serve residential customers. Gas suppliers and retail agents must apply to the DPU for a license and renew the license annually.
If you want to become a gas supplier or retail agent in Massachusetts, you must first apply for a license from the DPU. If you are a currently licensed by the DPU, you must renew your license every year prior to the expiration date.
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