Assisted Living Ombudsman
The Assisted Living Ombudsman is an advocate and may act as mediator in an attempt to resolve problems that arise between an assisted living facility and one or more of its residents. Anyone can bring a complaint before the ombudsman. The complaint can be on behalf of a specific resident or on behalf of residents as a group. The ombudsman can provide you with information and concerns that have been filed against a residence. To contact an Assisted Living Ombudsman, call (617) 727-7750.
Community Care Ombudsman
The Community Care Ombudsman helps elders who live in the community to review and resolve service complaints .
They address concerns with services:
Home health care
Community-based MassHealth programs
Home care funded program
Federal private pay elder care programs
Call the Community Care Ombudsman at (617) 727-7750/711 TTY
Long Term Care Ombudsman
The Long Term Care Ombudsman is an advocate for residents living in nursing and rest homes. Advocates offer a way for residents and their guardians to voice their complaints and have concerns addressed. Ombudsmen visit the facilities on a regular basis to work with residents and staff to resolve issues. Call (800) 243-4636 to connect with your local ombudsman.