The One Care Ombudsman (OCO) is an independent office that helps individuals, including their significant others and representatives, address concerns or conflicts that may interfere with their enrollment in One Care or their access to One Care health benefits and services. More information about the OCO may be found on their website at: https://onecareombuds.org/
The OCO provides the One Care Implementation Council with periodic updates on the number and types of inquiries and complaints they receive. These updates are provided below.
2018
2017
2016
One Care Ombudsman Presentation — December 16, 2016 (PDF)
One Care Ombudsman Presentation — December 16, 2016 (DOC)
One Care Ombudsman Presentation — September 16, 2016 (PDF)
One Care Ombudsman Presentation — September 16, 2016 (DOC)
One Care Ombudsman Presentation — June 17, 2016 (PDF)
One Care Ombudsman Presentation — June 17, 2016 (DOC)