Protect Your Benefits From Skimming

Learn about scams and how to protect your Department of Transitional Assistance (DTA) benefits.

Protect Your Benefits

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To protect your benefits, change your EBT card PIN regularly (e.g., each time before you get your benefits). Call EBT Customer Service at (800) 997-2555 (the number on the back of your card) to change your PIN.

If you think your card and benefits have been stolen, tell DTA right away and change your PIN. Learn how to report fraud

How to change a PIN:

1. Call 800-997-2555.

2. Choose your language.

3. Enter the number on the front of your card.

4. Press 2 to PIN your EBT card.

5. When asked for last 4 of Social Security Number (SSN), enter them. If you do not have an SSN, enter the last 4 digits of your 99 number assigned to you by DTA. If you do not know this 99 number, call the DTA  Assistance Line at 877-382-2363.

6. Enter your Date of Birth (month/day/year – 2 digits for month, 2 digits for day, and 4 digits for year). For example, 12 01 1989 for December 1, 1989.

7. Enter your NEW 4-digit PIN; then enter it again. Choose a different PIN from any previous PINs.

 

Images of how to change your EBT card PIN. 1. Image of a phone with 800-997-2555 on the screen. 2. Different languages. 3. DTA card with numbers on the bottom circled. 4. Phone with #2 pressed. 5. SSN card with last 4 digits circled. 6. Calendar. 7. Phone with 4 digits entered.

 

Learn more ways to protect your PIN.

What is Skimming?

Skimming is a type of theft. Thieves put an overlay on a store’s card-swiping machine to copy EBT, credit and debit card information. The information is then used to make fake EBT, debit or credit cards. The fake cards are called clones. Cloned cards are used to steal money and SNAP benefits from real accounts.

Skimming can happen anywhere you swipe your EBT, credit or debit card. Most of the time, that means EBT or Credit Card machines and ATMs.

Know the Signs of Fraud

EBT/Credit Card Machine 

Look for an overlay. It is bigger than the original machine. The overlay may hide parts of the machine.

 

ATM Machine

An overlay device can also be attached to the card reader/keypad on ATMs. 

Image showing a device over the card reader.

  

Image of someone lifting up the device overlaying the keypad.

Outreach Materials

Materials (flyers, social graphics) are available in 6 languages to help share information on how to protect DTA benefits and change an EBT card PIN.

Additional Resources for

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