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Service quality

Here, you can find out how the Department of Public Utilities (DPU) regulates the service quality standards for the Commonwealth’s electric and natural gas distribution companies.

The Massachusetts electric and gas companies must maintain improved standards in their performance in certain reliability metrics. These webpages provide more information about the annual service quality reports and the guidelines, which dictate the service quality standards the electric and gas companies must meet.

What you need to know

Service quality guidelines  Annual service quality reports 

Contact Information

Phone

Call DPU electric power division at (617) 305-3575

Open M-F 9 a.m. - 5 p.m.

Address

Department of Public Utilities
One South Station, 3rd Floor, Boston, MA 02110
Directions 

Phone

Call DPU Gas Division at (617) 305-3545

Open M-F 9am- 5pm

Online

For questions related to your gas bill, visit the DPU Consumer Division page 
For non-billing gas inquiries Email DPU Gas Division at Non-BillingGas.Inquiries@mass.gov

Address

1 south station, 3rd floor, Boston, MA 02110
Directions 

Online

Email address Email Clean Energy and Resilience Engineering Division at dpu.cere@mass.gov

Events

Image credits:  Higor Prestes

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