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What would you like to do?
Top tasks
Apply for unemployment benefits
Log in to your UI Online account
Unemployment foreign language online application
All other tasks
Request weekly unemployment benefits
Respond to requests for information about your unemployment claim
Submit additional information to support your unemployment claim
Appeal your unemployment benefits decision
Find a job with MassHire JobQuest
Request attorney fee approval from the Department of Unemployment Assistance (DUA)
What you need to know
Contact Information
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant
More Information
Related Services
Additional Resources for Applying for Unemployment Benefits
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