EOTSS Product and Service Catalog: Comm & Network Services

Displaying 1 - 10 of 18

Auto Attendant and IVR Services  

Automatically answer, route, and hold your agency’s calls.

Request via ServiceNow 

Avaya one-X Agent (Soft Agent)  

An integrated telephony softphone solution for agents in contact centers.

Request via ServiceNow 

Avaya one-X Communicator (Soft Phone)  

Answer your Commonwealth desk phone from your PC.

Request via ServiceNow 

Bandwidth Report  

Request a bandwidth report.

Request via ServiceNow 

Circuits - Request Upgrade \ Downgrade \ Disconnect  

Request to upgrade, downgrade or disconnect an existing circuit.

Request via ServiceNow 

Contact Center Site Services  

Set up a new call center, or add/change existing call center functionality.

Request via ServiceNow 

eFax Services  

Send and receive faxes from a Commonwealth Microsoft O365 email account.

Request via ServiceNow 

Mainframe Hosting and Operations  

EOTSS provides reliable and secure, centrally managed Mainframe hosting services for the Commonwealth of Massachusetts.

Request via ServiceNow