EOTSS Product and Service Catalog: Comm & Network Services

Displaying 1 - 10 of 19

Auto Attendant and IVR Services  

Automatically answer, route, and hold your agency’s calls.

Request via ServiceNow 

Avaya one-X Agent (Soft Agent)  

An integrated telephony softphone solution for agents in contact centers.

Request via ServiceNow 

Avaya one-X Communicator (Soft Phone)  

Answer your Commonwealth desk phone from your PC.

Request via ServiceNow 

Bandwidth Report  

Request a bandwidth report.

Request via ServiceNow 

Circuits - Request Upgrade \ Downgrade \ Disconnect  

Request to upgrade, downgrade or disconnect an existing circuit.

Request via ServiceNow 

Contact Center Site Services  

Set up a new call center, or add/change existing call center functionality.

Request via ServiceNow 

Dynamic Host Configuration Protocol (DHCP) Services  

Request EOTSS to setup DHCP services for an Agency's EOTSS assigned network address space.

eFax Services  

Send and receive faxes from a Commonwealth Microsoft O365 email account.

Request via ServiceNow