Official websites use .mass.gov
A .mass.gov website belongs to an official government organization in Massachusetts.
Secure websites use HTTPS certificate
A lock icon ( ) or https:// means you’ve safely connected to the official website. Share sensitive information only on official, secure websites.
This is used for adding or modifying an agent or supervisor in the MassVoice Cloud Contact Center (Five9).
Automatically answer, route, and hold your agency’s calls.
An integrated telephony softphone solution for agents in contact centers.
Answer your Commonwealth desk phone from your PC.
Request a bandwidth report.
Request a New Circuit
Request to upgrade, downgrade or disconnect an existing circuit.
Set up a new call center, or add/change existing call center functionality.
Activate a data jack.
Request EOTSS to setup DHCP services for an Agency's EOTSS assigned network address space.
