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DOR Tax Bills, Collections, Audits, and Appeals

Learn how Department of Revenue (DOR) bill, collection, audit and appeal processes work.

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Updated: January 26, 2023

Learn more about your rights as a taxpayer from responding to an audit or collections notice to amending/abating your return.

View transcript of Notices and Bills  

What would you like to do?

Top tasks

Make a payment with MassTaxConnect  Learn about types of DOR notices and bills 

All other tasks

E-file and Pay Your MA Personal Income Taxes  Pay your tax bill or notice by credit card  Set up a payment agreement 

What you need to know

Guide to the Department of Revenue: Your Taxpayer Bill of Rights  Learn about the Audit process  Learn about the Collections process  Amend a Massachusetts Individual or Business Tax Return  Tax Appeals and Abatements  Office of the Taxpayer Advocate  

Understanding penalties and interest assessed by DOR  FAQs for DOR Notices and Bills to Individuals  Tax Forms  Estimated Tax Payment Vouchers   Tax Guides  Legal Library 

Contact Information

Phone

Tax Department (617) 887-6367
Toll-free in Massachusetts (800) 392-6089

9 a.m.–4 p.m., Monday through Friday

Online

Contact DOR 
Log in to MassTaxConnect 
Sign up for DOR updates 
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