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DOR Tax Bills, Collections, Audits, and Appeals

Learn how Department of Revenue (DOR) bill, collection, audit and appeal processes work.

Updated: January 26, 2023

Learn more about your rights as a taxpayer from responding to an audit or collections notice to amending/abating your return.

Video: Notices and Bills

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What would you like to do?

Top tasks

Make a payment with MassTaxConnect  Learn about types of DOR notices and bills 

All other tasks

E-file and Pay Your MA Personal Income Taxes  Pay your tax bill or notice by credit card  Set up a payment agreement 

What you need to know

Guide to the Department of Revenue: Your Taxpayer Bill of Rights  Learn about the Audit process  Learn about the Collections process  Amend a Massachusetts Individual or Business Tax Return  Tax Appeals and Abatements  Office of the Taxpayer Advocate  

Contact Information

Phone

Tax Department Call DOR Contact, Tax Department at (617) 887-6367
Toll-free in Massachusetts Call DOR Contact, Toll-free in Massachusetts at (800) 392-6089

9 a.m.–4 p.m., Monday through Friday

Online

Contact DOR 
Log in to MassTaxConnect 
Sign up for DOR updates 
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