Welcome
Welcome to the Office of the Taxpayer Advocate. This page will:
- Explain the roles of the Taxpayer Advocate and the Problem Resolution Office (PRO)
- Connect you with helpful tax information so you can:
- Better understand your Massachusetts taxes
- Get answers to your tax questions.
Taxpayer Advocate
The Taxpayer Advocate’s role is to:
- Address issues that impact multiple taxpayers
- Protect and promote your rights as Massachusetts taxpayers.
You can e-mail the Taxpayer Advocate at taxadvocate@dor.state.ma.us to:
- Report tax problems that impact more than one taxpayer.
- Provide feedback
- Offer ideas for improvements.
Problem Resolution Office (PRO)
PRO’s role is to help taxpayers who are unable to resolve specific issues through normal channels.
You might be able to resolve your issue by visiting the Department of Revenue's
- Personal Income or Business tax pages
- Tax guides and legal library
- Topics, Resources, and Related sections on this page.
If you are unable to resolve your issues through the channels listed above, email PRO at prohelp@dor.state.ma.us or call (617) 626-3833.
If you cannot pay your full tax liability, you may be eligible for a payment agreement or relief due to significant hardship.
To learn more, go to Frequently Asked Questions Regarding DOR Collections and see:
- What if I am unable to make any payments towards my liability?
- How do I apply for a Payment Agreement?
For resources to help you file and pay your Massachusetts taxes, go to:
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Popular Tax Topics & Resources
| Set up a payment agreement | Personal Income Tax Information |
|---|---|
Go to Your Personal Tax Refund to find out how to get the latest information. |
| Bills, Penalties & Interest | Audits & Collections | Amendments & Appeals |
|---|---|---|
| DOR Notices and Bills | DOR Audit Process | Amend a MA Individual or Business Tax Return |
| Understanding Penalties and Interest | DOR Collections FAQs | File an Appeal or Abatement |