Get support
Below you will find phone numbers, email addresses, and web pages for each agency offering direct help for logging into the application.
Go to the MyMassGov Help Center if you have questions about how to do something in your MyMassGov account, such as updating your information or setting up multifactor authentication.
Personal use
Connect to state services for yourself or your family, or log in to your MyMassGov personal account.
Business use
Connect to state services for a business you work for or own, or log in to your MyMassGov business account.
| Service or application | Agency | Description | Application Support |
|---|---|---|---|
| AeroPM | Aeronautics | Manage Aircraft Registrations, Private Landing Area (PRLA) Registrations and Airspace Reviews | Email: aeronauticsfinance@dot.state.ma.us |
| BSAS eLicensing | Department of Public Health (DPH) | Managing licensing related to substance use disorder treatment programs in Massachusetts | Email: Alex.Kearns@mass.gov |
| Business Front Door | Executive Office of Economic Development (EOED) | Platform that provides access to the Team MA concierge service and resources for businesses looking to start, scale and grow in Massachusetts | Email: businessfrontdoor@mass.gov |
| Conservation Restriction Tracking System | Executive Office of Energy and Environmental Affairs (EEA) | ||
| Crime Insight Repository | Executive Office of Public Safety and Security (EOPSS) | Law Enforcement users can upload their NIBRS files, as well as fix errors | Email: cru@massmail.state.ma.us |
| DCF Connect | Department of Children and Families (DCF) | ||
| DTA Connect | Department of Transitional Assistance (DTA) | DTA Connect is a self-service mobile application and website where clients and DTA partners can go to see their EBT card balance, manage their SNAP or cash (TAFDC/EAEDC) case, and update their communication preferences | Email: dtaapphelpdesk@mass.gov Other Support Resources: |
| DTA Finder | Department of Transitional Assistance (DTA) | Find Healthy Incentives Program (HIP) vendors & join Community Supported Agriculture (CSA) for fresh produce using DTAFinder's interactive map | Email: dtaapphelpdesk@state.ma.us Phone: (877) 382-2363 |
| DTA Partner Activity Tracking Hub (PATH) | Department of Transitional Assistance (DTA) | DTA Partner Activity Tracking Hub (PATH) is a website where DTA-funded providers can manage client participation in approved activities, update budgets, and submit claims for reimbursement | Email: dtaapphelpdesk@mass.gov |
| EEC Strongstart | Department of Early Education and Care | Phone: (617) 988-7841 | |
| Electronic Licensing Inspections and Permitting Software Engine (eLIPSE) | Division of Occupational Licensure (DOL) | Manage trade and professional licenses, search records, and file complaints with the DOL | Email: eLIPSE.support@mass.gov |
| EOEEA Grants Management System (GMS) | Executive Office of Energy and Environmental Affairs (EEA) | Access to the Grants Management System for the Executive Office of Energy and Environment Affairs | Phone: (617) 626-1111 Email: eea.servicedesk@mass.gov |
| Foreclosure Intake & Loan Information Resource (FILIR) | Division of Banks (DOB) | Portal for filing foreclosures and 35B filings with the Division of Banks | Email: dob.filir@mass.gov |
| Highway Grants | Highway Division | Portal for municipalities to find and apply for transportation grants | Email: MassDOTGrantCentral@dot.state.ma.us |
| iCORI | Department of Criminal Justice Information Services (DJCIS) | ||
| MA Contractor Hub | Office of Consumer Affairs and Business Regulation (OCABR) | MA Home Improvement Contractor (HIC) Program | Phone: (617) 973-8787 |
| MA OCME Portal | Executive Office of Public Safety and Security (EOPSS) | ||
| MassAbility Portal | MassAbility | Provider access to the MassAbility site to manage services. Select the 'Log in to a business account' link. | Phone: (617) 204-3665 |
| MassHealth Access Community Partners Program Portal | MassHealth | Submit enrollments, disenrollments and transfers into the Community Partners Program | Phone: (800) 841-2900 |
| MassHire JobQuest for Employers | MassHire Department of Career Services | Access to the MassHire JobQuest website | Email: jobquest@mass.gov |
| Massachusetts Vital Information Record Information Collaborative (MAVRIC) | Registry of Vital Records and Statistics (RVRS) | MAVRIC is the state’s modernized system for processing vital events used by RVRS’ authorized registration partners | Phone: (617) 740-2667 Email: RVRSMAVRICSupport@mass.gov |
| MIRCS Gun Dealer Application | Department of Criminal Justice Information Services (DCJIS) | Gun dealer firearms transactions, inventory registration, and serial number requests | Phone: (617) 660-4782 Email: gundealers@mass.gov |
| MyChildCareMA | Department of Early Education and Care (EEC) | Case management website for families, administrators, and partners | Request Support |
| MyServices Vendor Portal | Executive Office of Health and Human Services (EOHHS) | ||
| Oracle APEX Accelerator | Department of Public Health | Email: dph-dl-apex@massmail.state.ma.us | |
| Paid Family and Medical Leave (PFML) for Leave Administrators | Department of Family and Medical Leave (DFML) | Manage paid leave applications for an employer | Phone: (833) 344-7365 |
| Patient Care Assessment | Board of Registration in Medicine (BORIM) | Access limited to registered Health Care Facilities for the submission of online reports to the BORIM’s Quality and Patient Safety Division. Please contact the QPSD for more information. | Phone: (781) 876-8200 |
| Prevailing Wage Union Portal | Department of Labor Standards (DLS) | Platform for accessing all aspects of DLS' Prevailing Wage System | Phone: (617) 626-6953 Email: DLSfeedback@state.ma.us |
| Renewable Energy Portal (DOER) | Department of Energy Resources | Apply for and manage RPS Statement of Qualification applications | Email: doer.energy@mass.gov |
| Rideshare Network | Department of Labor Relations (DLR) | Access to a secure, compliant platform for data exchange and management among DLR, Transportation Network Companies (TNCs), and Transportation Network Drivers (TNDs) | Phone: (617) 626-7132 |
| Sidearm Site | Executive Office of Public Safety and Security (EOPSS) | Law Enforcement users with credentials can log in and manually submit NIBRS reports | Email: cru@massmail.state.ma.us |
| Unemployment Services for Employers | Department of Unemployment Assistance (DUA) | Manage tax and benefit claims related functions to your Unemployment Services account | Phone: (617) 626-5075 |
| Virtual Gateway | Executive Office of Health and Human Services (EOHHS) | The Virtual Gateway consolidates information and online services in a single online site, making it easier to connect the public, clients, providers, and agency staff to critical health and human services programs and information | Phone: (800) 421-0938 |
Contact
| Date published: | August 23, 2023 |
|---|---|
| Last updated: | May 7, 2026 |