Contacts
Department of Unemployment Assistance
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant
The Details of Guidance on applying for Unemployment Insurance (UI) benefits
How to apply Guidance on applying for Unemployment Insurance (UI) benefits
- To get assistance filing a claim if you are not working due to the COVID-19 virus, please covid-19 unemployment handbook initial claims filed.
- To get assistance filing an unemployment claim for benefits, please watch this video tutorial.
- To get assistance reopening an unemployment claim for benefits, please watch this video tutorial.
- To get assistance requesting weekly benefits, please watch this video tutorial.
Contact for Guidance on applying for Unemployment Insurance (UI) benefits
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
TeleCert Line (Automated system is operational*)
Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338
To request weekly benefits, daily 6 a.m.–10 p.m.
Payment Status Line (Automated System is operational*)
Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
Online
To access UI Online from a computer:
Log in as a claimant