Guidance on applying for Unemployment Insurance (UI) benefits

How to apply Guidance on applying for Unemployment Insurance (UI) benefits

Online

• To get assistance filing a claim if you are not working due to the COVID-19 virus, please review this step by step document
• To get assistance filing an unemployment claim for benefits, please watch this video tutorial
• To get assistance reopening an unemployment claim for benefits, please watch this video tutorial 
• To get assistance requesting weekly benefits, please watch this video tutorial

Contact for Guidance on applying for Unemployment Insurance (UI) benefits

Department of Unemployment Assistance

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Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status Line (Automated System is operational*) Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at (617) 626-6563

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

Online

To access UI Online from a computer: Log in as a claimant 

Reset your password 

UI Online computer requirements 

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