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Linking providers to a CWP account

Instructions for linking a provider to an existing Customer Web Portal (CWP) account

Contacts

MassHealth Customer Service for Providers

Phone

Main: Call MassHealth Customer Service for Providers, Main: at (800) 841-2900

Open Monday–Friday 8 a.m.–5 p.m.

TTY/TDD: Call MassHealth Customer Service for Providers, TTY/TDD: at 711

Online

Email Email MassHealth Customer Service for Providers at provider@masshealthquestions.com

The Details

What you need

You need to have a CWP account.

How to manage

Link providers to an existing account

  1. From the Homepage menu, click Profile
  2.  Select the ‘Click here to Add/Delete a Provider’
  3. Add providers by entering a valid MassHealth Provider ID (PIDSL) and a confirmation email address. Upon providing, select the ‘Add Provider’ button.
  4. The provider ID owner will be sent a notification via email and have to approve your access.

Contact

Address
PO Box 278, Quincy, MA 02171
Directions 
Phone
Main: Call MassHealth Customer Service for Providers, Main: at (800) 841-2900

Open Monday–Friday 8 a.m.–5 p.m.

TTY/TDD: Call MassHealth Customer Service for Providers, TTY/TDD: at 711
Online
Email Email MassHealth Customer Service for Providers at provider@masshealthquestions.com
Fax
(617) 988-8910

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