Request approval to be issued more than one state-issued device to an employee due to a documented business need that cannot be met with the standard single-device model.
- This page, Single-Device Exception Request, is offered by
- Office of Security and Operations
Single-Device Exception Request
The Details
Features
This catalog item enables agencies to formally request an exception to the single-device deployment model per employee when business operations, job duties, or technical requirements necessitate additional state-issued devices. The agency must substantiate the request with a clear business or technical justification that explains why the end user requires an additional device. Exception requests must be submitted with the required approvals (see below).
Requests must include:
- A detailed business justification explaining why the standard single-device configuration is insufficient.
- Any supporting documentation to substantiate the business need.
- Uploaded proper approvals.
Approvals Needed
To successfully submit this request, the following approvals must be obtained before processing:
- Agency Head (or designee)
- Secretariat Chief Information Officer (SCIO)
- Secretary (or designee)
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
Single-Device Exception Request
| SLE | Responsibilities/Dependencies |
|---|---|
| Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog. All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE. In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request. | Customer
EOTSS
|
More Info
Additional Information
- Administrative Directive 2021-1 IT Standard Operating Environment | Mass.gov
- Guidance on Administrative Directive 2021-1 IT Standard Operating Environment
- EOTSS Hardware Standards
- End User Hardware | Mass.gov
Learn more about End User Support Services.
Please see related services offered by EOTSS:
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel