Market Conduct Examination Reports

Reports appearing below are in Adobe Acrobat (PDF) format and are not official documents. They are provided for information purposes only. Copies of the signed, original market conduct examination reports are available by contacting the Market Conduct Section of the Massachusetts Division of Insurance.

Table of Contents

Standard Coding and Claim Formats

Settlements

2021 Market Conduct Examination Reports

2020 Market Conduct Examination Reports

2019 Market Conduct Examination Reports

2018 Market Conduct Examination Reports

Hospitality Mutual Insurance Company Market Conduct Report - Adoption Order - August 4, 2022

Hospitality Mutual Insurance Company Market Conduct Report - August 4, 2022

New England Life Insurance Company Market Conduct Report - Adoption Order - July 11, 2022

New England Life Insurance Company Market Conduct Report - July 11, 2022

Boston Mutual Life Insurance Company Market Conduct Report - Adoption Order - July 11, 2022

Boston Mutual Life Insurance Company Market Conduct Report - July 11, 2022

Electric Insurance Company - Adoption Order - January 25, 2022

Electric Insurance Company - January 25, 2022

Hingham Mutual Fire Insurance Company / Danbury Insurance Company - Adoption Order - April 6, 2021

Hingham Mutual Fire Insurance Company / Danbury Insurance Company - April 6, 2021

Paul Revere Life Insurance Company - Adoption Order - April 6, 2021

Paul Revere Life Insurance Company - April 6, 2021

Plymouth Rock Comprehensive Market Conduct Examination Report - Adoption Order - March 4, 2021

Plymouth Rock Comprehensive Market Conduct Examination Report - March 4, 2021

The Savings Bank Mutual Life Insurance Company of Massachusetts Market Conduct Examination Report - Adoption Order - January 14, 2021

The Savings Bank Mutual Life Insurance Company of Massachusetts Market Conduct Examination Report  - January 14, 2021

The Commerce Insurance Company and Citation Insurance Company Market Conduct Examination Report - Adoption Order - July 29, 2020

The Commerce Insurance Company and Citation Insurance Company Market Conduct Examination Report - July 29, 2020

Safety Insurance Company; Safety Indemnity Insurance Company; Safety Property and Casualty Insurance Company Market Conduct Examination Report - December 31, 2018

2015 Market Conduct Examination Reports

2014 Market Conduct Examination Reports

2013 Market Conduct Examination Reports

2012 Market Conduct Examination Reports

2011 Market Conduct Examination Reports

2010 Market Conduct Examination Reports

AIG Multistate Report  - December 31, 2010
Arbella Group  - December 31, 2010
Atlantic Charter Group  file size1MB  - December 31, 2010
Barnstable County Group   - December 31, 2010
Berkshire Life Insurance Company of America  file size3MB - December 31, 2010
John Hancock Life and Health Insurance Company  file size1MB  - December 31, 2010
Liberty Mutual Insurance Company  file size2MB  - December 31, 2010
The Premier Insurance Company of Massachusetts   - December 31, 2010

2009 Market Conduct Examination Reports

2008 Market Conduct Examination Reports

Citation Insurance Company  - December 31, 2008
The Commerce Insurance Company  - December 31, 2008
Danbury Insurance Company  file size1MB - December 31, 2008
Hingham Mutual Fire Insurance Company  file size1MB - December 31, 2008
Paul Revere Life Insurance Company  - December 31, 2008
The Paul Revere Variable Annuity Insurance Company  - December 31, 2008
Safety Insurance Company  file size1MB - December 31, 2008
Safety Indemnity Insurance Company  file size1MB - December 31, 2008
Safety Property and Casualty Insurance Company  file size1MB - December 31, 2008
The Savings Bank Life Insurance Company of Massachusetts  file size1MB - December 31, 2008

2007 Market Conduct Examination Reports

One Beacon America Insurance Company  file size2MB - June 30, 2007
The Northern Assurance Company of America  file size1MB - June 30, 2007
The Employers' Fire Insurance Company  file size2MB - June 30, 2007
Massachusetts Homeland Insurance Company  file size2MB - June 30, 2007
Boston Mutual Life Insurance Company  file size1MB - December 31, 2007
Bunker Hill Insurance Company  file size1MB - December 31, 2007
John Hancock Life Insurance Company  file size1MB - December 31, 2007
John Hancock Variable Life Insurance Company  file size1MB - December 31, 2007
New England Life Insurance Company   file size1MB - December 31, 2007
Pilgrim Insurance Company  file size1MB - December 31, 2007
Plymouth Rock Assurance Corporation  file size1MB - December 31, 2007

2006 Market Conduct Examination Reports

Arbella Indemnity Insurance Company  file size1MB - June 30, 2006
Arbella Mutual Insurance Company  file size2MB - June 30, 2006
Arbella Protection Insurance Company  file size2MB - June 30, 2006
Berkshire Life Insurance Company of America  file size1MB - June 30, 2006
Commonwealth Mutual Insurance Company  file size1MB - June 30, 2006
Premier Insurance Company of Massachusetts  file size2MB - June 30, 2006

2005 Market Conduct Examination Reports

2004 Market Conduct Examination Reports

Bay State Insurance Company  - December 31 , 2004
Cambridge Mutual Fire Insurance Company  file size1MB - December 31, 2004
Citation Insurance Company  file size2MB - June 30 , 2004
Commerce Insurance Company  file size2MB - June 30, 2004
Liberty Life Assurance Company of Boston  file size2MB - December 31, 2004
Liberty Mutual Fire Insurance Company  file size2MB - December 31, 2004
Liberty Mutual Insurance Company  file size2MB - December 31, 2004
Merrimack Mutual Fire Insurance Company  file size1MB - December 31, 2004
Safety Insurance Company  file size2MB - June 30, 2004
The Savings Bank Life Insurance Company of Massachusetts  file size2MB - June 30, 2004

2003 Market Conduct Examination Reports

Plymouth Rock Assurance Corporation file size1MB - December 31, 2003
Pilgrim Insurance Company  file size1MB - December 31, 2003
Bunker Hill Insurance Company  file size1MB - December 31, 2003
New England Life Insurance Company  file size2MB - June 30 , 2003

2002 Market Conduct Examination Reports

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