Hotlines - Western Mass. Young Adult Resource Guide

Department of Mental Health Young Adult Resource Guide - Hotlines

Table of Contents

National Suicide Prevention Hotline

1 (800) 273-8255 The National Suicide Prevention Lifeline is a network of local crisis centers that are available 24/7 to provide support for youth and adults who are in any kind of emotional crisis. Anyone can also use their online chat feature on their website.  In addition to the main hotline number listed above, there are several other numbers to call depending on your needs:


  • Spanish Language: 1-866-628-9454
  • Deaf and Hard of Hearing: 1-800-799-4889
  • Veterans: 1-800-273-8255
  • Disaster Distress: 1-800-985-5990


The Trevor Project (LGBTQ Support)

Text 678-678, call 866-488-7386 , or chat:  If you are thinking about harming yourself — get immediate support. Connect to a crisis counselor 24/7, 365 days a year, from anywhere in the U.S. It is 100% confidential, and 100% free. Our trained counselors understand the challenges LGBTQ young people face. They will listen without judgment. All of your conversations are confidential, and you can share as much or as little as you’d like.   Connect with an affirming international community of LGBTQ young people.

Crisis Textline

Text HOME to 741741 to connect with a crisis counselor

Domestic Violence/Sexual Assault 24 Hour Line

(413) 733-7100 (TTY/V)/ (800) 796 - 8711 (TTY/V)

Llamanos Spanish-language (800) 223–5001

Massachusetts Emergency/Crisis Support Line

Emergency/crisis services 1 (877) 382-1609 available 24 hours a day, 7 days a week, 365 days a year

A listing of towns covered by the crisis support line - call 877-382-1609 to be connected with a counselor

National Alliance on Mental Illness (NAMI) Compass Helpline

Call the Helpline at 617-704-6264 or 1-800-370-9085 or email them at

The hotline provides free information, ideas, resources, and support to help people navigate the complex mental health system and related systems of care. Compass is staffed by people with first-hand experience navigating the mental health system for themselves or a family member.  We are available Monday through Friday, 9 am – 5 pm

Help Us Improve  with your feedback

Please do not include personal or contact information.