Slides from CCM Quarterly Call June 12th, 2025
Dear CCM Members and CCM Families,
MassHealth hosted a CCM Member and CCM Family Quarterly Call on June 12th. The slides from that call have been posted to the CCM member webpage at CCM Member and Family Stakeholder Calls. Additional materials, including a meeting summary and live recording of the call will be posted at a later date and will be emailed to CCM members and families.
Thank you,
Program Manager of CSN Services
MassHealth Office of Long Term Services and Supports
Email: anne.kazarnovsky@mass.gov
New Policy Regarding Assessments for Adult CCM Members - June 13th, 2025
Dear CCM Members and Families,
MassHealth and CCM are adjusting our policy regarding annual assessments for CCM members 18 years and older. As of July 1st, adult CCM members will need to complete their assessment with their clinical manager every two years, as opposed to every year. For members under the age of 18, your assessment will continue to be completed each year.
MassHealth and CCM are putting together a more detailed guide for members and families to understand how this impacts the timing of your next assessment, which will be emailed in early July. CCM clinical managers will discuss this change with all adult CCM members and how it impacts their next assessment at your next scheduled call. If you have questions in the meantime, please reach out to your CCM clinical manager.
Best,
Annie Kazarnovsky
Program Manager of CSN Services
MassHealth OLTSS
Summary of CCM Quarterly Call February 27 - May 16, 2025
May 16, 2025
Dear CCM Members and CCM Families,
MassHealth hosted a CCM Member and CCM Family Quarterly Call on February 27. The materials from the call have been posted to the CCM member webpage at CCM Member and Family Stakeholder Calls.
The materials include:
- The PowerPoint slide presentation describing CSN Service Delivery Initiatives that MassHealth is working on.
- A Meeting Summary, which summarizes feedback from participants and OLTSS responses to participant questions.
- A live recording of MassHealth providing an overview of the CSN Service Delivery updates.
Thank you,
Abigail Newton
Senior Policy Manager for Home Health, Hospice, Therapies, and CSN
MassHealth Office of Long Term Services and Supports
Executive Office of Health and Human Services
CCM Member and CCM Family Quarterly Call with MassHealth – June 2025 - May 12, 2025
May 12, 2025
Dear CCM members and CCM families,
MassHealth will be hosting a quarterly call with CCM members and CCM families to discuss updates on all CSN service deliveries and to give CCM members and CCM families the chance to provide feedback about CSN services.
When and where: The call will take place on Thursday, June 12th from 5:30 – 7:00 pm on Zoom.
Agenda:
Thursday, June 12th
5:30 – 6:00 pm
- Updates on all CSN Service Delivery Enhancements
6:00 – 7:00 pm
- MassHealth would like to spend the rest of the call hearing feedback from CCM members and families.
The call will occur via Zoom and will have interpreter services. A Zoom link has been sent by email to all CCM members and families.
We look forward to having you join us!
Sincerely,
Abigail Newton
Senior Policy Manager for Home Health, Hospice, Therapies, and CSN
MassHealth Office of Long Term Services and Supports
Executive Office of Health and Human Services
TTY Access - March 28, 2025
March 28, 2025
Dear CCM Members and Families,
This is a message to inform you that CCM has changed CCM TTY access as follows:
CCM TTY access is now through MassRelay at 711
Please have the CCM 800 number on hand when contacting MassRelay and ask to be connected to Community Case Management (CCM) @ 1-800-863-6068.
For more information on MassRelay: https://www.mass.gov/info-details/tty-relay
Thank you,
Terri Podgorni RN, BSN
Director of Clinical Services
CCM- Community Case Management
CCM Nurse Directory Notification - February 19, 2025
February 19, 2025
Dear CCM Members and Families,
The CCM Nurse Directory will be unavailable for use for a short period of time Saturday, February 22, 2025 from 5:00pm to 10:00pm EST, for scheduled system maintenance that will temporarily interrupt internet connectivity.
During this time CCM members and CSN providers will not have access to searching, messaging, creating, or managing their profiles in the directory. We apologize for any inconvenience and appreciate your understanding.
Please reach out to your CCM Clinical Manager with any questions or to CSNAccessSupport@umassmed.edu for assistance with the directory.
Terri Podgorni RN, BSN
Director of Clinical Services
CCM- Community Case Management
We Need Your Feedback: Complete the MassHealth Community Case Management Survey - February 7, 2025
February 7, 2025
Dear Community Case Management (CCM) Members and Families:
If you haven’t already completed the MassHealth Community Case Management (CCM) Survey, we urge you to do so today! You would have received the survey in the mail and email notifications from a “us.confirmit.com” address with a link to complete the survey online.
Your input directly helps MassHealth enhance the health care services and support available to CCM members. Your voice matters, and this is your chance to make a difference.
Important Details:
- Completing the survey is optional but highly encouraged.
- Your health benefits will NOT be affected by your participation.
- All responses are strictly confidential and reported in combination with others.
- Your name and answers will not be shared with CCM, MassHealth, your doctors, or others providing you with care or services.
- If you’ve already completed the survey, thank you! If not, please take a few minutes to complete it.
Have questions? Contact the Office of Survey Research for assistance at UMass Chan Medical School at 1-888-368-7157 or email SurveyResponse@umassmed.edu.
Respectfully,
Almas Dossa
Director, Home and Community Based FFS Programs
MassHealth Office of Long Term Services and Supports
CCM Member and CCM Family Quarterly Call with MassHealth, February 2025 - February 6, 2025
February 6, 2025
Dear CCM Members and CCM Families,
You are receiving this email as a Community Case Management (CCM) Member or as a Family Member of a CCM Member who is receiving Continuous Skilled Nursing (CSN) services through MassHealth.
MassHealth will be hosting a Quarterly Call with CCM Members and CCM Families to discuss updates on all CSN service delivery enhancements and to give CCM Members and CCM families the chance to provide feedback regarding CSN Services.
The call will take place on Thursday, February 27 from 12:30 – 2:00 pm.
Agenda:
Thursday, February 27th
12:30 – 1:00 pm
- Updates on all CSN Service Delivery Enhancements
1:00 – 2:00 pm
- MassHealth would like to spend the rest of the call hearing feedback from CCM members and families.
The call will occur via Zoom and will have interpreter services. A Zoom link has been sent by email to all CCM members and families.
We look forward to having you join us!
Sincerely,
Abigail Newton
Senior Policy Manager for Home Health, Hospice, Therapies, and CSN
MassHealth Office of Long Term Services and Supports
Executive Office of Health and Human Services
MH DME Office Hours Moving to Thursdays - February 5, 2025
February 5, 2025
Dear Community Case Management (CCM) Members and Families:
Effective Jan 1st, 2025, MH DME Office hours will move from Tuesdays to Thursdays and will now be held every 1st and 3rd Thursday of the month, from 4:30pm – 5:00pm
The MassHealth Durable Medical Equipment (DME) team has learned that some members are having difficulty getting DME and supplies, oxygen and respiratory equipment and supplies, and orthotics/prosthetics. To help resolve these issues, the DME team hosts twice monthly online and phone-in office hours. During this time, MassHealth will listen to your feedback and concerns and try to find solutions.
Important: If you need help with a problem, remember to first reach out to your CCM clinical manager. The CCM clinical manager will work with the appropriate CCM specialist (Occupational Therapist, Physical Therapist, Speech Language Pathologist, Respiratory Therapist) and contact MassHealth if necessary.
Zoom details for DME Office Hours have been sent to all CCM members and families by email.
You can also email the MassHealth DME team at dmeposprogram@mass.gov at any time with DME issues or questions.
We’ll send an email reminder of these office hours to CCM members and families every other Wednesday.
Thank you,
Annie Kazarnovsky
Program Manager of CSN Services
MassHealth Office of Long Term Services and Supports
Important Update: Coram - CCM Member Communication – January 14, 2025
January 14, 2025
To CCM Members and Families,
In follow up to the message shared with CCM Members and Families on 12/16/2024, MassHealth is enrolling Coram as an out of state pharmacy provider with a DME specialty. Active Prior Authorizations for CCM Members receiving enteral products from CVS/Coram will be transferred to the out of state Coram location. All products will continue to ship as they have in the past.
As previously noted, members receiving enteral products from CVS/Coram do not need to take action, however, may do so if they wish. Members who wish to change to a different in-state MassHealth enrolled durable medical equipment (DME) provider are encouraged to reach out to their CCM Clinical Manager for assistance.
Sincerely,
Daniel J Girard, Deputy Director, Home-Based Fee-For-Service Programs, and
Abigail Newton, Senior Policy Manager for Home Health, Hospice, Therapies, and CSN
MassHealth Office of Long Term Services and Supports
CCM Nurse Directory Outreach - January 13, 2025
January 13, 2025
CCM Members and Families,
We are reaching out to all CCM members and families to make you aware of the CCM Nurse Directory. This valuable resource can help you and your family fill your authorized nursing hours.
To learn more, see the attached CCM Nurse Directory member job aids and CCM Nurse Directory brochure, available in both English and Spanish.
The CCM Nurse Directory is an online resource to help Community Case Management (CCM) members and families find available CSN nurses.
- You and your family can register in the directory and create a profile where you can identify your schedule, care needs, and other preferences. MassHealth Continuous Skilled Nursing (CSN) providers also create profiles, noting their skill sets, service area, and availability.
- Once a profile is completed, you can search for available MassHealth CSN providers who match your preferences. You can communicate with CSN providers directly through the online portal.
- When a potential match is made, you will receive an email letting you know you have a message and asking you to log in to your account. You can then connect directly with the provider on the Directory portal.
- If at any time you want to stop receiving messages from providers, whether you are taking a break or have all your hours filled, you can make your profile inactive. You can reactivate your profile at any time without having to recreate your profile.
- You can access the CCM Nurse Directory at the following website: https://ccmnursedirectory.org
- If you need assistance, your CCM Clinical Manager can connect you with the project coordinator who can walk you through the registration and profile creation process or create the profile on your behalf and work with responding providers to support filling your nursing hours.
Please reach out to your CCM Clinical Manager or to the CCM project coordinator at CSNAccessSupport@umassmed.edu if you have any questions about the
the Directory or its use, or if you are interested in receiving support from the CCM project coordinator to walk you through registration and use of the directory.
| Date published: | January 31, 2023 |
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