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Paid Family and Medical Leave (PFML) videos

View videos for employees and employers that explain Paid Family and Medical leave (PFML).
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General information

View transcript of How PFML is different than FMLA 

For employees

View transcript of What is PFML and am I Eligible? 
View transcript of Paid Family and Medical Leave Information for Workers 
View transcript of Care for a family member with a serious health condition 
View transcript of What comes between 'submit' and receiving payments 
View transcript of How to Appeal your PFML Decision 

For employers

View transcript of PFML exemptions 
View transcript of How to Request an Employer Reimbursement 

Contact

Phone

Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available. (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m. - 5 p.m.

Fraud Reporting Hotline: (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

For questions about contributions and exemptions: (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

Online

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Report Employer PFML Notification Failure 
Last updated: December 20, 2022

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