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- This page, Paid Family and Medical Leave Help Center, is offered by
- Department of Family and Medical Leave
Paid Family and Medical Leave Help Center
Paid Family and Medical Leave resources for Massachusetts employees, employers, and health care providers.
What would you like to do?
FAQs for employees
One-pagers available for download
Benefits calculator
Required documents, formatting, and how to submit them
How to appeal a paid family or medical leave decision
Avoid common issues that could delay your PFML application or payment
Open PDF file, 670.36 KB, for
Paid Family and Medical Leave appeals timeline
(English, PDF 670.36 KB)
Open PDF file, 2.02 MB, for
Employee Toolkit for Paid Family and Medical Leave
(English, PDF 2.02 MB)
Open PDF file, 1.33 MB, for
Certification of your Serious Health Condition form
(English, PDF 1.33 MB)
Open PDF file, 682.71 KB, for
Certification of your Family Member's Serious Health Condition form
(English, PDF 682.71 KB)
Open PDF file, 126.71 KB, for
DFML Affidavit of Qualifying Family Relationship
(English, PDF 126.71 KB)
Open PDF file, 611.5 KB, for
Get ready to apply for PFML
(English, PDF 611.5 KB)
Filling out the Certification of Your Serious Health Condition Form
Filling out the Certification of Your Family Member's Serious Health Condition form
FAQs for health care providers
Open PDF file, 4.23 MB, for
Health Care Provider Toolkit for Paid Family and Medical Leave
(English, PDF 4.23 MB)
Open PDF file, 1.33 MB, for
Certification of your Serious Health Condition form
(English, PDF 1.33 MB)
Open PDF file, 682.71 KB, for
Certification of your Family Member's Serious Health Condition form
(English, PDF 682.71 KB)
Contact Information
Phone
Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available.
Call Department of Family and Medical Leave, Get answers to your questions in English, Español, and Português. Translation services for up to 240+ languages are also available. at (833) 344-7365
Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m. - 5 p.m.
Fraud Reporting Hotline:
Call Department of Family and Medical Leave, Fraud Reporting Hotline: at (857) 366-7201
Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.
For questions about contributions and exemptions:
Call Department of Family and Medical Leave, For questions about contributions and exemptions: at (617) 466-3950
Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.
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