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TNC Division

The Transportation Network Company (TNC) Division of the Department of Public Utilities oversees rideshare companies, rideshare services, and rideshare drivers in Massachusetts.

TNC Division Operational Status

The TNC Division is not scheduling in-person appointments at this time, however the Division is available to answer questions and return phone calls.  To reach the Division, you can contact us using our Ask the TNC Division form or you can leave a voicemail at (617) 305-3569 with your name, driver license number, your question, and a call-back number.  We will respond as soon as possible.

Quick Links

Ask the TNC Division
Ask the TNC Division your rideshare questions 
2023 Ride Data Report
View the 2023 Rideshare Data Report 
Municipal assessment report
Submit a municipal assessment report 
Request a copy of your driver records
Request a copy of your driver records 
Rideshare company contact information
See rideshare company contact information 

Contact Us

Online

Ask the TNC Division your rideshare questions 

Phone

(617) 305-3569

Please leave a voicemail and we will return your call

Address

Department of Public Utilities
1 South Station
3rd floor
Boston, MA 02110
Directions 

Who we serve

The TNC Division's highest priority is public safety. The TNC Division serves:
  • TNC customers by ensuring that TNC drivers are qualified and operate safe vehicles;
  • TNCs by establishing requirements for all TNCs operating in Massachusetts; and
  • TNC drivers by providing background check clearance certificates and appeals of denials.

What would you like to do?

Rideshare company drivers  Rideshare companies  Rideshare company laws and regulations 

Recent news & announcements

Related organizations

TNC Division information

Image credits:  Shutterstock

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