The Transportation Network Company (TNC) Division of the Department of Public Utilities oversees rideshare companies, rideshare services, and rideshare drivers in Massachusetts.
TNC Division Operational Status
The TNC Division is not scheduling in-person appointments at this time, however the Division is available to answer questions and return phone calls. To reach the Division, you can contact us using our Ask the TNC Division form or you can leave a voicemail at (617) 305-3569 with your name, driver license number, your question, and a call-back number. We will respond as soon as possible.
Who we serve
The TNC Division's highest priority is public safety. The TNC Division serves:
- TNC customers by ensuring that TNC drivers are qualified and operate safe vehicles;
- TNCs by establishing requirements for all TNCs operating in Massachusetts; and
- TNC drivers by providing background check clearance certificates and appeals of denials.