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Most mental health services, including medication and therapy are provided through health insurance – MassHealth (Medicaid), the Massachusetts Health Connector (health insurance marketplace) or through private insurance (employer-based). The Department of Mental Health (DMH) has a specialized role in the healthcare delivery system. DMH provides supplemental services for people with the most serious needs. These services are beyond those supplied through health insurance and require approval by DMH.
A printable version of this guide is available here.
DMH services are provided to adults with a serious mental illness and children and youth with serious emotional disturbance. Service authorization criteria can be found under Regulation 104 CMR 29.
Complete the following forms and mail, fax or bring the forms to the DMH office near you. The Request for DMH Services application is available in various languages, and DMH can provide translators and other assistance. Signatures and dates must be included.
The forms and detailed information on how to apply can be found at:
If you're not sure which DMH office you should submit your application to, click on your city or town on this guide to given the correct contact information.
85 East Newton Street, Boston, MA 02118
165 Quincy Street, Brockton, MA 02302
1 Prince Street, Northampton, MA 01060
P.O. Box 387, Tewksbury, MA 01876-0387
361 Plantation St. Worcester, MA 01605
DMH needs clinical information about your mental health condition in order to determine if you qualify. It is recommended that you submit clinical information with the forms. DMH can make a decision about your application sooner when all information is received. Clinical information includes outpatient and inpatient mental records, including testing, admission and discharge reports or summaries, assessments treatment plans, and Individualized Educational Plan (IEP) if one is in place. DMH may ask for additional information if needed.
A DMH staff member will contact you (or your guardian) within seven (7) of days receiving the forms. DMH may ask to meet with you or your guardian in person. If you qualify for services, DMH will determine what service you need and if it is available. DMH services are limited. DMH uses criteria to prioritize these services. http://www.mass.gov/eohhs/docs/dmh/regs/reg-104cmr29.pdf.
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