Confused by a DOR notice or form?

If you are confused by a Department of Revenue (DOR) notice or form, help is available.

We here at DOR are looking to make our notices and forms as clear and easy to understand as possible.

Here’s how you can help:

Mark any area you find confusing and tell us what is not clear. Then, snap a smartphone picture or scan the document and e-mail your improvement suggestions to or, fax it to 617-660-8968.

You may also call DOR's contact center for tax assistance at

  • 617-887-6367
  • 8:30 am - 4:30 pm, Monday through Friday

or visit one of DOR's district offices from 8:30 am - 4:30 pm, Monday through Friday.