This page includes information and links to documents that will help Commonwealth of Massachusetts users of the VPN service delivered through EOTSS (formerly MassIT) transition to the latest solution.

VPN Instructions

The new platform gives users much greater flexibility for using VPN while providing a higher level of security than ever before. It does this by making use of VerizonID (VID) service.

To connect to the new VPN platform, you will log in through a new VerizonID website using a (regular) password of your choice.  Each time you log in, the VerizonID will auto-generate and send to you a one-time access code that will act as your "soft token." You will enter that code to complete your login and access the VPN.

For further support;

  • All State Employees should contact End User Support at 844-435-7629 or commonhelp.desk@mass.gov
  • RMV Business Partners should contact the Verizon Helpdesk at 888-216-2063 or rass@one.verizon.com

Thank you.  We look forward to working with you.