Six state agencies in Massachusetts use the Human Service Transportation Office to manage transportation for their consumers: MassHealth, Department of Developmental Services (DDS), Department of Public Health's Early Intervention Program (EI), Massachusetts Rehabilitation Commission, Massachusetts Commission for the Blind, and Department of Mental Health. If you are a consumer of one of these agencies, ask your contact at your agency whether you are eligible for any transportation services. All decisions about eligibility rest with the agencies, not with the HST Office.
A new contract for the Human Service Transportation Brokerage will go into effect July 1, 2021. All eligible members and consumers will continue to receive rides. In most cases, your rides will be provided by the same transportation companies. However, the Broker you call to arrange your trips may change. Under the previous contract, HST worked with six Brokers, but starting July 1, two Brokers will cover the entire state. Learn more.
HST and Brokers are holding orientation sessions in May and June for members who will be using HST transportation services under the new contract, which will begin on July 1, 2021. The Brokers will be presenting information about new technology such as web-based options and smartphone apps for booking trips. There will be time for attendees to ask questions and make comments. Learn more.
Learn more about MassHealth benefits
- MassHealth covered services - including transportation
- Contact the MassHealth Customer Service Center
- EOHHS COVID-19 Guidance for Human Service Transportation - June 14, 2021
- EOHHS COVID-19 Human Service Transportation Checklist - June 14, 2021