Mobility management

Mobility management is a customer-focused approach to connecting riders with transportation services so that seniors, people with disabilities, low-income workers, and youth can access the trips they need to get to jobs, services, and community life.

What is a Mobility Manager?

Mobility managers help people get where they need to go, using all transportation resources in a community. Mobility managers:

  • Are knowledgeable about a variety of transportation services in the area
  • Help individuals plan trips and arrange rides
  • May also work with transportation providers to help them meet riders’ needs and encourage them to coordinate with each other
  • Advocate to policymakers on the importance of community transportation, mobility, and access


  • Transition tool - created by Easterseals Massachusetts for educators to use to help students with disabilities become familiar with a range of transportation options
  • TRIPPS - initiative of the Brookline Council on Aging to offer mobility management to older adults in Brookline
  • Find more examples in the monthly MassMobility newsletter

Tools and Resources

If you work with older adults, people with disabilities, or others who lack access to transportation, check out these tools and resources so you can offer mobility management services to your consumers:

Learn about community transportation

Build partnerships

Create solutions

More resources