Mobility management

Mobility management is a customer-focused approach to connecting riders with transportation services so that seniors, people with disabilities, low-income workers, and youth can access the trips they need to get to jobs, services, and community life.

Mobility managers help people get where they need to go, using all transportation resources in a community. Mobility managers:

  • Are knowledgeable about a variety of transportation services in the area
  • Help individuals plan trips and arrange rides
  • May also work with transportation providers to help them meet riders’ needs and encourage them to coordinate with each other
  • Advocate to policymakers on the importance of community transportation, mobility, and access

Tools and Resources

Best Practices