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The Taxpayer Advocate’s primary responsibility is to identify and propose solutions and changes for systemic problems that increase the burden on or create issues for taxpayers. Where appropriate, the Advocate will recommend administrative or legislative changes to resolve or mitigate these problems.
With support from the Department’s Problem Resolution Office, the Taxpayer Advocate also assists taxpayers and their representatives in resolving their problems as quickly as possible and ensures that all taxpayers are aware of and afforded their rights in all interactions with the Department.
The objectives of the Office of the Taxpayer Advocate are to:
The Office of the Taxpayer Advocate is not intended as a substitute for, or to circumvent or replace, established procedures or the formal appeal process. The Office of the Taxpayer Advocate cannot:
The Taxpayer Advocate welcomes feedback from taxpayers and tax professionals and encourages them to contact the office to report systemic problems or to offer suggestions for improvements. E-mail the Taxpayer Advocate at email@example.com.
The Problem Resolution Office (PRO), working under the authority of the Taxpayer Advocate, assists taxpayers and CSE customers, or their representatives, with problems that they have been unable to resolve through normal channels. Contacting PRO should never be the first step in resolving a problem, however, if previous attempts at resolving a problem have failed, PRO will discuss options with the taxpayer/customer and will work with appropriate Department of Revenue personnel to assist those whose unresolved problems are causing undue hardship.
Taxpayers who are suffering or are about to suffer a significant hardship as a result of action or inaction by the Department of Revenue may submit Form M-911: Taxpayer’s Application for Relief Due to Hardship.