Help Using DTA Connect

Videos and step-by-step instructions on using the DTA Connect Mobile App and, as well as informational materials for partner organizations to use and distribute.

Table of Contents

Creating an account and logging in

The DTA Connect mobile app log in has changed to better protect your account information. If you already have an account on, sign in with the same email and password. Do not create a new password.

If you do not have an account on, follow these steps below to learn how to log in. You will need an e-mail address. You will also need to create a password.

  1. Open the DTA Connect Mobile app
  2. Press Log In.
  3. You will now be on a page that says
  • If you have an existing account on, enter the same email and password you normally use to log in. If you do not remember your password, press forgot password.
  • If you have never logged into DTA Connect using an email address and password, press Create an Account under the blue login box.
  1. Enter your email address and press Send Verification Code.

The app now sends a six-digit code to your email address from Swipe up, or press the home button, and go to your e-mail either through the internet or an e-mail service app. Copy, or write down the six-digit code. Swipe up, or press the home button, and go back into the DTA Connect app.

  1. Paste, or enter, the six-digit code into the verification code box. Press Verify Code.
  2. Now enter your First and Last name. Press Continue.
  3. Now create a password.
  4. Once you have decided on a password, enter it again to confirm. Make sure that passwords are the same.
  5. Press Create.
  6. A box will pop-up that says “Create your online account. Registration successful.” Press OK.
  7. You will be redirected to the page to connect your e-mail with your DTA case. Enter your e-mail address and the password you just created for your account.
  8. Press the blue log-in button. Now you will see a new page to connect your account. Your first and last name will already be pre-populated in the boxes. Enter your date of birth in the date of birth box.
  9. Now select one of the options to link your DTA case. You can find your DTA Agency ID number on different notices from DTA, or by contacting the DTA Assistance Line at (877) 382-2363. Your EBT card number is the number on the front of your EBT card. Press the connect box.
  10. After completing these steps, another box will pop up saying: “Success. Your case is now linked to your DTA Connect Account. You must log in again for this change to take place.” Now when you log-in with your e-mail address and password, your account will be connected, and you can access all the features associated with your case.
More languages coming soon for the video tutorials on how to log in.

Uploading documents on DTA Connect

Follow these steps below to send your documents to DTA via the DTA Connect mobile app.

  1. Open the DTA Connect mobile app on your phone.
  2. Press the upload button at the bottom of the screen. It looks like a camera.
  3. Read the upload instructions and press confirm.
  4. Select the document type you are uploading:
    1. Submit Verification
    2. Voluntary Request to Stop Benefits
    3. Request for authorized representative
    4. Request for replacement Due to Household Misfortune
  5. Next press person and select which household member the document is for.
  6. Then press the gray box that says photo instructions to read tips on taking a photo of the document.
  7. Now press on the photo icon on the page. You can choose to upload a photo from your photo library or take a photo. NOTE: If you press take photo, your camera will open and you can press the circle button to take the photo. You then can press use photo or retake. If you are all set, press use photo.
  8. If you need to select multiple pages, you can press the photo icon again to add more.
  9. Press submit in the top right hand corner of the screen. Press submit again. And then press confirm at the bottom of the page. A message will pop up saying your document has been submitted.

Follow these instructions below to send your documents to DTA via

  1. Log in to
  2. Click Documents at the top of the screen
  3. Click on the blue box that says Send Documents to DTA
  4. Read the upload instructions and click continue to step 2
  5. Next, it will ask you what kind of documents you are uploading.
    1. Submit Verification
    2. Voluntary Request to Stop Benefits
    3. Request for authorized representative
    4. Request for replacement Due to Household Misfortune
  6. Click on whichever document type you are uploading. The box will turn blue
  7. Now click continue to step 3
  8. Next select which household member the document is for
  9. Click photo instructions to read tips on how to take a photo of documents
  10. Click on choose a file to send
  11. Find the document you want to upload from your computer and click open
  12. If you want to send more than one document, click add another file
  13. When you are done, click send to DTA at the bottom of the page. A pop up message will appear saying your document(s) have been submitted


Outreach materials

Image of the first page of the pictorial flyer on how to create an account and log in on DTA Connect

Flyer is in 6 languages: English, Spanish, Vietnamese, Portuguese, Haitian Creole and Chinese Simplified

Additional Resources

Last updated: February 23, 2023

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