Help Using DTA Connect

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

How to Create an Account on DTA Connect

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Step 1:

Go to DTAConnect.com, or open DTA Connect and press “Log In.”

If you do not currently receive DTA benefits, you can apply by pressing "Apply for Benefits."

Step 2:

If you have an existing account on DTA Connect, enter your email and password, then press “Log In.” You now can skip ahead to step 8 to link your account if you have not already.

If you do not have an existing account on DTA Connect, press “Create An Account,” and follow the next steps.

Step 3:

Press “Continue” to allow MyMassGov to share your information across state agencies.  This may help you save time and helps us maximize your benefits.

Step 4:

Enter your e-mail address, then press “Send Verification Code.”  Please remember which email address you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Enter the verification code you received at your e-mail address, then press “Verify.”

Step 5:

Enter your first and last name, then press “Continue.”

Step 6:

Enter a secure password following the rules on the screen. Enter it again under “Confirm New Password,” then press “Create Account.”  Please remember which password you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Step 7:

You will see a pop-up that says, "Create Your Online Account Registration Successful."

Step 8:

To use DTA connect, you must also connect your account to your case by speaking to DTA staff either by visiting a DTA office or by calling the DTA Assistance Line.

Step 9:

Once you have spoken with a DTA staff member about connecting your account to your active case, log in to your account. press “Connect my DTA Info” on the home page. Then, enter your first and last name, your date of birth, and your DTA Agency ID or your EBT Card number. Then press "Connect." Now you are ready to use DTA Connect!

How to Update Your Information on DTA Connect

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In this video, we will go over how to update your contact information and share certain costs with DTA. Updating your information in DTA Connect can help you maximize your benefits without needing to call or visit DTA.

For contact information, you can update your phone number, e-mail address, language preferences, and your home and mailing address. For costs, you can tell DTA about your housing costs, utility costs, dependent care costs, and health related costs.

To begin, log in to DTA Connect. Then, press “My Info.”

Here, you will see a summary of the information that DTA has about the household associated with your case.

To update your contact information, press the button that says “Edit” in the Contact Information section.

Here you can update your phone number and email address, as well as set notification and language preferences.

It is important that DTA has a phone number and an up-to-date mailing address for important notices and phone calls.

To update your home address or tell us that you are homeless, press the button that says “Edit” in the Address section.

Here, you can tell us your new home address, if you are now homeless or no longer homeless, and update your mailing address.

Once your home address has been changed you will also be prompted to tell us about your new shelter and utility costs. If you do not update your shelter and utility expenses, you may see a change to your SNAP benefit amount.

If you only need to report a change in your mailing address you can go to the mailing address section and press the button that says “Edit”.

To update your shelter expenses, including your rent or mortgage, property taxes, and home insurance, press the button that says “Edit” in the Shelter Expenses section.

To update your utility costs, including expenses for heat, air conditioning, electricity, gas, and phone service, press the button that says “Edit” in the Utility Costs section.

To update your dependent care expenses, press the plus button in the Dependent Care Expenses section. Then press “Edit.”

Here you can tell DTA if you have childcare costs such as a babysitter, daycare, transportation, or disabled adult day services and support program expenses while you or a member of your household is working, looking for work, or in school.

If you or a member of your household is 60 years old or more, or is federally certified as disabled, you will also see a section for Health Insurance & Medical Expenses.

To update these, press the plus button in the Health Insurance & Medical Expenses section. Then press “Edit.”

If your total monthly expenses for health insurance and medical expenses are greater than $190.00, you will need to submit documentary proof (verifications) of all your medical expenses to receive a higher medical deduction. Please see our other videos that show how to upload verifications to your DTA Connect account.

Example

As an example, we will update shelter expenses.

When you press “Edit” it will bring you to a page that shows what you already have listed for expenses and an option to add new housing costs.

For this example, the client pays $6,856.28 yearly in property taxes, and $1,216.05 yearly in home insurance.

When you press “Add New Housing Costs,” you have the option to add rent, mortgage, property taxes, home insurance, and a condo fee.

Selecting one and pressing “Continue” brings you to the next page, where you add the amount you pay, and how often you pay it.

Pressing “Continue” after entering that information brings you back to the main shelter expenses page, where you can press “Submit” to confirm your changes.

How to Upload Verifications using DTAConnect Website and Mobile App

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How to Upload Verifications to DTA Connect 

Slide 1: 

In this video, we will go over how to upload verifications to DTA Connect.

Slide 2: 

Uploading verifications using DTA Connect can help you:

• Tell DTA about changes,
• Keep your benefits by providing documents DTA asks for,
• Maximize your benefits without needing to call or visit DTA.

Slide 3: 

You will learn the step-by-step instructions on how to upload many different items, including:

• How to submit verification documents,
• A voluntary request to stop or cancel benefits,
• A request for an authorized representative, (an authorized rep is someone is someone that can assist with completing documentation, shopping for you or updating case information)
• A request for replacement benefits due to household misfortune and so much more!

Slide 4: 

Upload documents to DTA Connect to tell us about a change or to provide proof of documents DTA asked for on a Verification Checklist. For example, you can tell us about:

Slide 5: 

Household income:

• Examples: submitting pictures of your pay stubs or written signed letter from your employer on letter head detailing hours worked, frequency of hours and    gross pay with an employer signature.  If your income ends, you can also provide a termination letter from your employer with the date last worked and date last paid.

Slide 6: 

Household members:

Examples: a signed written statement that someone moved in or out of your home.  This includes the addition of a newborn. If adding a member we will need social security number and date of birth.

Slide 7: 

Medical Cost for anyone 60+ or disabled:

• Examples: submitting bills or receipts of medical costs if your total monthly health/medical costs are greater than $190.  If your medical expenses are between $35 and $190 per month, you can write a signed statement with how much you pay per month.

Slide 8: 

Child Support cost

• Examples: Submit information from the Department of Revenue that verifies your legal obligation to pay child support and verifies your child support payments

Slide 9: 

SNAP Work Rule Exemptions

Examples: You can write a signed statement if you meet one of the work rules exemptions such as being homeless, having a health problem that limits you from working, caring for a child under the age of 6 or a disabled adult.

Slide 10: 

The following Step-by-Ste; instructions will show you how to upload documents using DTA Connect

Slide 11: Step 1

Website: Go to DTAConnect.com and press “Log In”.

Mobile: Open the DTA Connect mobile app and press “Log In”.

Slide 12: Step 2

Website: Enter the email address and password you used when creating your DTA Connect account, then press “LOG IN”.

Slide 13: Step 3

Website: Press the “Documents” tab at the top of your homepage.

Mobile: Press “Upload”.

Slide 14: Step 4

Website: Press “Send a document to DTA”.

Mobile: Press “Confirm”.

Slide 15: Step 5

Website: Read the instructions, then press “Continue to step 2”

Mobile: Select the item you would like to upload. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune.

Slide 16: Step 6

Website: You will receive a pop-up message that requires you to select what kind of document you are sending. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune. Choose a document, then press “Continue”.

Mobile: Press “Person”.

Slide 17: Step 7

Website: You will see a pop-up message that will require you to select who the document is about, then press “Continue”.

Mobile: Confirm the correct household member is selected.

Slide 18: Step 8

Website: You will see a pop-up message that tells you to “Choose a file to send. “Please make sure the picture you’ve taken is clear & can be easily read

Mobile: Press the camera icon.

You have 2 options:

Option 1:  Press “Take a Photo”, or

Option 2: Press “Photo Library” if you already have a picture of the verification on your phone.

Slide 19: Step 9

Website: After you attach your first document, you have two options:

Option 1: “Add another file” or

Option 2: “Send to DTA”.

Mobile: You will see a preview of the picture of your verification.

Press the camera icon if you need to take a picture of another verification or select another picture that is already on your phone.

Press “Submit”.

Slide 20: Step 10

Website: Press “Send to DTA” when you are ready to submit all your documents.

Mobile: Press “Confirm” when you are ready to upload all of your verifications.

Slide 21: Step 11

Website: You will receive a pop message indicating “Thank you for using DTA Connect to upload your document”.

Mobile: You will see a pop-up message that says, “Upload “Complete”.

Slide 22: 

Status will change here once your document has been processed. 

Slide 23:

Please be patient as DTA processes documents in the order in which they are received, and some documents require several stages of review.

Slide 24: 

You will receive a notice if there is a change to your benefits.  If we need more information, we may call you. Continue to check back for updates.

How to Lock and Unlock your EBT Card

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How to Lock and Unlock your EBT Card on DTA Connect

Step 1

Web: Go to DTAConnect.com and press “Log In.”

Mobile: Open the DTA Connect mobile app and press “Log In.”

Step 2

Enter your e-mail and password, then press "Log In.”

Step 3

Web: Scroll to where you can see your EBT balance, Press “View More.”

Mobile: Next to where you can see your EBT balance, Press “Benefit Detail.”

Step 4

Web: Next to where you can see your EBT Card Number, press “Lock EBT Card.”

Mobile: Under where you can see your EBT Card Number, press “Lock EBT Card.”

Step 5

Web: You will see a pop-up that says “Your card has been successfully locked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully locked.”

Step 6

To unlock your EBT card, follow the same steps and press “Unlock EBT Card.”

Step 7

Web: You will see a pop-up that says “Your card has been successfully unlocked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully unlocked.”

Outreach Materials

Last updated:	February 23, 2023