Help Using DTA Connect

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

How to Create an Account on DTA Connect

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Step 1:

Go to DTAConnect.com, or open DTA Connect and select “Log In.”

If you do not currently receive DTA benefits, you can apply by selecting "Apply for Benefits."

Step 2:

If you have an existing account on DTA Connect, enter your email and password, then select “Log In.” You now can skip ahead to step 8 to link your account if you have not already.

If you do not have an existing account on DTA Connect, select “Create An Account,” and follow the next steps.

Step 3:

Select “Continue” to allow MyMassGov to share your information across state agencies.  This may help you save time and helps us maximize your benefits.

Step 4:

Enter your e-mail address, then select “Send Verification Code.”  Please remember which email address you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Enter the verification code you received at your e-mail address, then select “Verify.”

Step 5:

Enter your first and last name, then select “Continue.”

Step 6:

Enter a secure password following the rules on the screen. Enter it again under “Confirm New Password,” then select “Create Account.”  Please remember which password you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Step 7:

You will see a pop-up that says, "Create Your Online Account Registration Successful."

Step 8:

To use DTA connect, you must also connect your account to your case by speaking to DTA staff either by visiting a DTA office or by calling the DTA Assistance Line.

Step 9:

Once you have spoken with a DTA staff member about connecting your account to your active case, log in to your account. Select “Connect my DTA Info” on the home page. Then, enter your first and last name, your date of birth, and your DTA Agency ID or your EBT Card number. Then select "Connect." Now you are ready to use DTA Connect!

How to Update Your Information on DTA Connect

You can update your phone number, e-mail address, language preferences, and your home and mailing address.

To begin, log in to DTA Connect. Then, select “My Info.”

Here, you will see a summary of the information that DTA has about the household associated with your case.

To update your contact information, select the button that says “Edit” in the Contact Information section.

Here you can update your phone number and email address, as well as set notification and language preferences.

It is important that DTA has a phone number and an up-to-date mailing address for important notices and phone calls.

To update your home address or tell us that you are homeless, select the button that says “Edit” in the Address section.

Here, you can tell us your new home address, if you are now homeless or no longer homeless, and update your mailing address.

Once your home address has been changed you will also be prompted to tell us about your new shelter and utility costs. Even if you tell us about your new costs, you must also provide proof of your new shelter and utility expenses. If you do not provide verification of the new shelter and utility expenses, you may see a change to your SNAP benefit amount. 

If you only need to report a change in your mailing address you can go to the mailing address section and select the button that says “Edit.”

How to Upload Verifications using DTAConnect Website and Mobile App

How to Upload Verifications to DTA Connect 

Uploading verifications using DTA Connect can help you:

• Tell DTA about changes,
• Keep your benefits by providing documents DTA asks for,
• Maximize your benefits without needing to call or visit DTA.

You will learn the step-by-step instructions on how to upload many different items, including:

• How to submit verification documents,
• A voluntary request to stop or cancel benefits,
• A request for an authorized representative, (an authorized rep is someone is someone that can assist with completing documentation, shopping for you or updating case information)
• A request for replacement benefits due to household misfortune and so much more!

Upload documents to DTA Connect to tell us about a change or to provide proof of documents DTA asked for on a Verification Checklist. For example, you can tell us about:

Household income:

Examples: submitting pictures of your pay stubs or written signed letter from your employer on letter head detailing hours worked, frequency of hours and    gross pay with an employer signature.  If your income ends, you can also provide a termination letter from your employer with the date last worked and date last paid.

Household members:

Examples: a signed written statement that someone moved in or out of your home.  This includes the addition of a newborn. If adding a member we will need social security number and date of birth.

Medical Cost for anyone 60+ or disabled:

Examples: submitting bills or receipts of medical costs if your total monthly health/medical costs are greater than $35.

Child Support cost:

Examples: Submit information from the Department of Revenue that verifies your legal obligation to pay child support and verifies your child support payments

SNAP Work Rule Exemptions:

Submitting verification of the exemption that applies to you. For example, if you are exempt from the SNAP Work Rules because you are participating in a substance use treatment program, you can upload a letter from the Program Director that states you are actively participating in the substance use treatment program.

The following Step-by-Step; instructions will show you how to upload documents using DTA Connect

Step 1

Website: Go to DTAConnect.com and select “Log In”.

Mobile: Open the DTA Connect mobile app and select “Log In”.

Step 2

Website: Enter the email address and password you used when creating your DTA Connect account, then select “LOG IN”.

Step 3

Website: Select the “Documents” tab at the top of your homepage.

Mobile: Select “Upload”.

Step 4

Website: Select “Send a document to DTA”.

Mobile: Select “Confirm”.

Step 5

Website: Read the instructions, then select “Continue to step 2”

Mobile: Select the item you would like to upload. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune.

Step 6

Website: You will receive a pop-up message that requires you to select what kind of document you are sending. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune. Choose a document, then select “Continue”.

Mobile: Select “Person”.

Step 7

Website: You will see a pop-up message that will require you to select who the document is about, then select “Continue”.

Mobile: Confirm the correct household member is selected.

Step 8

Website: You will see a pop-up message that tells you to “Choose a file to send." Please make sure the picture you’ve taken is clear & can be easily read

Mobile: Select the camera icon.

You have 2 options:

Option 1:  Select “Take a Photo”, or

Option 2: Select “Photo Library” if you already have a picture of the verification on your phone.

Step 9

Website: After you attach your first document, you have two options:

Option 1: “Add another file” or

Option 2: “Send to DTA”.

Mobile: You will see a preview of the picture of your verification.

Select the camera icon if you need to take a picture of another verification or select another picture that is already on your phone.

Select “Submit”.

Step 10

Website: Select “Send to DTA” when you are ready to submit all your documents.

Mobile: Select “Confirm” when you are ready to upload all of your verifications.

Step 11

Website: You will receive a pop message indicating “Thank you for using DTA Connect to upload your document”.

Mobile: You will see a pop-up message that says, “Upload “Complete”.

Status will change here once your document has been processed. 

Please be patient as DTA processes documents in the order in which they are received, and some documents require several stages of review.

You will receive a notice if there is a change to your benefits.  If we need more information, we may call you. Continue to check back for updates.

How to Lock and Unlock your EBT Card

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How to Lock and Unlock your EBT Card on DTA Connect

Step 1

Web: Go to DTAConnect.com and select “Log In.”

Mobile: Open the DTA Connect mobile app and select “Log In.”

Step 2

Enter your e-mail and password, then select "Log In.”

Step 3

Web: Scroll to where you can see your EBT balance, Select “View More.”

Mobile: Next to where you can see your EBT balance, Select “Benefit Detail.”

Step 4

Web: Next to where you can see your EBT Card Number, Select “Lock EBT Card.”

Mobile: Under where you can see your EBT Card Number, Select “Lock EBT Card.”

Step 5

Web: You will see a pop-up that says “Your card has been successfully locked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully locked.”

Step 6

To unlock your EBT card, follow the same steps and Select “Unlock EBT Card.”

Step 7

Web: You will see a pop-up that says “Your card has been successfully unlocked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully unlocked.”

Outreach Materials

Last updated:	February 23, 2023