Help Using DTA Connect

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

Videos and step-by-step instructions on using the DTA Connect Mobile App and DTAConnect.com, as well as informational materials for partner organizations to use and distribute.

How to Create an Account on DTA Connect

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Step 1:

Go to DTAConnect.com, or open DTA Connect and select “Log In.”

If you do not currently receive DTA benefits, you can apply by selecting "Apply for Benefits."

Step 2:

If you have an existing account on DTA Connect, enter your email and password, then select “Log In.” You now can skip ahead to step 8 to link your account if you have not already.

If you do not have an existing account on DTA Connect, select “Create An Account,” and follow the next steps.

Step 3:

Select “Continue” to allow MyMassGov to share your information across state agencies.  This may help you save time and helps us maximize your benefits.

Step 4:

Enter your e-mail address, then select “Send Verification Code.”  Please remember which email address you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Enter the verification code you received at your e-mail address, then select “Verify.”

Step 5:

Enter your first and last name, then select “Continue.”

Step 6:

Enter a secure password following the rules on the screen. Enter it again under “Confirm New Password,” then select “Create Account.”  Please remember which password you are using to create your DTA Connect account.  You will need this to log into DTA Connect each time.

Step 7:

You will see a pop-up that says, "Create Your Online Account Registration Successful."

Step 8:

To use DTA connect, you must also connect your account to your case by speaking to DTA staff either by visiting a DTA office or by calling the DTA Assistance Line.

Step 9:

Once you have spoken with a DTA staff member about connecting your account to your active case, log in to your account. Select “Connect my DTA Info” on the home page. Then, enter your first and last name, your date of birth, and your DTA Agency ID or your EBT Card number. Then select "Connect." Now you are ready to use DTA Connect!

How to Log In and Change your Address on DTA Connect

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Steps to log in and change your address on DTA Connect.

In this video, we will go over how to log into DTA Connect and how to change your address.

Updating your information on DTA Connect can help you make the changes you need, without having to call or visit DTA.

Let's head to DTA Connect.com.

If you have an existing DTA Connect account click the log in button at the top right corner of your browser. You may also log into your account using the DTA Connect mobile app.

If you do not already have an online account, one must be created before logging in.

After you log in to DTA Connect you will be taken to the homepage.

Press My Info for a summary and to update your address.

Update your residential address by pressing the button that says edit in the Address section of the My Info tab.

Now update your residential address. Be sure to complete this page as accurately and as completely as possible before you press continue.

Start by telling DTA if your household is homeless, by answering yes or no. Enter the new street address and apartment number if applicable. Don't forget the zip code and the city.

Select the most accurate type of housing from the following options:

• Choose Private housing if you rent or own your own home.
• Choose Public, if you live in public housing, you receive a housing subsidy or you live in an affordable or low-cost housing unit.
• Choose other if you are in another living situation such as a group home, a shelter or a drug and alcohol treatment center.

If this new address is also your mailing address select yes.

If you would like to get your mail at a different address or PO box, select No.

If your residential address is not the same as your mailing address, you will be able to enter your mailing address now.

Press continue to save your changes.

When you update your address with DTA you will also need to provide proof of your new shelter expenses and utility costs. Giving DTA these proofs will help to make sure you get the most SNAP you are eligible for.

First, select what type of Shelter expenses you pay. For example, if home insurance, taxes and/or condo fee are included in your mortgage, do not list those items separately. Select all that apply and then click continue. Your benefits may go down if you do not complete this section and provide proof.

Next, let DTA know if you are living in subsidized or affordable housing, or receive a voucher to help pay your rent, by selecting yes. Then enter how much you pay for each expense. Please only report the amount that your DTA household is responsible for paying. Make sure to select how often you pay this amount.

Click the continue button once completed.

Select all utility costs that your DTA household is responsible for paying and press the button that says submit.

Some examples of utility costs include:

• Heat,
• Electricity for an air conditioner,
• Electricity or Gas, not used for heating or cooling,
• Water,
• Garbage or trash collection,
• or Phone service.

Your benefits may go down if you do not complete this section and provide proof.

After clicking submit, you will be returned to the home page.

If you need to change your mailing address without changing your residential address, you can press the button that says edit within the Mailing Address section of the "My info" tab. Be sure to submit verification of your new shelter and utility costs. These costs can be verified by submitting documents such as:

• a rent receipt,
• a lease agreement,
• a mortgage Statement,
• a letter from your landlord or roommate, or
• a bill for heat, air conditioning, electricity, gas, or phone.

If you do not submit verification of these costs,
you may see a change in your SNAP benefit amount.

If you are having a hard time getting proof of your expenses you can give DTA permission to speak with your landlord, roommate or someone else who can prove
the costs.

If there is no one DTA can speak with, you can also write a signed statement telling us why you cannot get proof and how much your expenses are.

If you are having issues with DTA Connect, email [e-mail]. Be sure to include:

• your name,
• your Agency ID,
• your date of birth,
• the email you used to log in,
• and the details about the issue you are experiencing.

For case specific questions contact the DTA Assistance Line at 877-382-2363 or contact your case manager.

How to Update Your Information on DTA Connect

You can update your phone number, e-mail address, language preferences, and your home and mailing address.

To begin, log in to DTA Connect. Then, select “My Info.”

Here, you will see a summary of the information that DTA has about the household associated with your case.

To update your contact information, select the button that says “Edit” in the Contact Information section.

Here you can update your phone number and email address, as well as set notification and language preferences.

It is important that DTA has a phone number and an up-to-date mailing address for important notices and phone calls.

To update your home address or tell us that you are homeless, select the button that says “Edit” in the Address section.

Here, you can tell us your new home address, if you are now homeless or no longer homeless, and update your mailing address.

Once your home address has been changed you will also be prompted to tell us about your new shelter and utility costs. Even if you tell us about your new costs, you must also provide proof of your new shelter and utility expenses. If you do not provide verification of the new shelter and utility expenses, you may see a change to your SNAP benefit amount. 

If you only need to report a change in your mailing address you can go to the mailing address section and select the button that says “Edit.”

How to Upload Verifications using DTAConnect Website and Mobile App

How to Upload Verifications to DTA Connect 

Uploading verifications using DTA Connect can help you:

• Tell DTA about changes,
• Keep your benefits by providing documents DTA asks for,
• Maximize your benefits without needing to call or visit DTA.

You will learn the step-by-step instructions on how to upload many different items, including:

• How to submit verification documents,
• A voluntary request to stop or cancel benefits,
• A request for an authorized representative, (an authorized rep is someone is someone that can assist with completing documentation, shopping for you or updating case information)
• A request for replacement benefits due to household misfortune and so much more!

Upload documents to DTA Connect to tell us about a change or to provide proof of documents DTA asked for on a Verification Checklist. For example, you can tell us about:

Household income:

Examples: submitting pictures of your pay stubs or written signed letter from your employer on letter head detailing hours worked, frequency of hours and    gross pay with an employer signature.  If your income ends, you can also provide a termination letter from your employer with the date last worked and date last paid.

Household members:

Examples: a signed written statement that someone moved in or out of your home.  This includes the addition of a newborn. If adding a member we will need social security number and date of birth.

Medical Cost for anyone 60+ or disabled:

Examples: submitting bills or receipts of medical costs if your total monthly health/medical costs are greater than $35.

Child Support cost:

Examples: Submit information from the Department of Revenue that verifies your legal obligation to pay child support and verifies your child support payments

SNAP Work Rule Exemptions:

Submitting verification of the exemption that applies to you. For example, if you are exempt from the SNAP Work Rules because you are participating in a substance use treatment program, you can upload a letter from the Program Director that states you are actively participating in the substance use treatment program.

The following Step-by-Step; instructions will show you how to upload documents using DTA Connect

Step 1

Website: Go to DTAConnect.com and select “Log In”.

Mobile: Open the DTA Connect mobile app and select “Log In”.

Step 2

Website: Enter the email address and password you used when creating your DTA Connect account, then select “LOG IN”.

Step 3

Website: Select the “Documents” tab at the top of your homepage.

Mobile: Select “Upload”.

Step 4

Website: Select “Send a document to DTA”.

Mobile: Select “Confirm”.

Step 5

Website: Read the instructions, then select “Continue to step 2”

Mobile: Select the item you would like to upload. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune.

Step 6

Website: You will receive a pop-up message that requires you to select what kind of document you are sending. You can choose from a number of options, including verification document, recertification form, voluntary request to cancel or stop benefits, request for authorized representative, and request for replacement benefits due to household misfortune. Choose a document, then select “Continue”.

Mobile: Select “Person”.

Step 7

Website: You will see a pop-up message that will require you to select who the document is about, then select “Continue”.

Mobile: Confirm the correct household member is selected.

Step 8

Website: You will see a pop-up message that tells you to “Choose a file to send." Please make sure the picture you’ve taken is clear & can be easily read

Mobile: Select the camera icon.

You have 2 options:

Option 1:  Select “Take a Photo”, or

Option 2: Select “Photo Library” if you already have a picture of the verification on your phone.

Step 9

Website: After you attach your first document, you have two options:

Option 1: “Add another file” or

Option 2: “Send to DTA”.

Mobile: You will see a preview of the picture of your verification.

Select the camera icon if you need to take a picture of another verification or select another picture that is already on your phone.

Select “Submit”.

Step 10

Website: Select “Send to DTA” when you are ready to submit all your documents.

Mobile: Select “Confirm” when you are ready to upload all of your verifications.

Step 11

Website: You will receive a pop message indicating “Thank you for using DTA Connect to upload your document”.

Mobile: You will see a pop-up message that says, “Upload “Complete”.

Status will change here once your document has been processed. 

Please be patient as DTA processes documents in the order in which they are received, and some documents require several stages of review.

You will receive a notice if there is a change to your benefits.  If we need more information, we may call you. Continue to check back for updates.

How to Lock and Unlock your EBT Card

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How to Lock and Unlock your EBT Card on DTA Connect

Step 1

Web: Go to DTAConnect.com and select “Log In.”

Mobile: Open the DTA Connect mobile app and select “Log In.”

Step 2

Enter your e-mail and password, then select "Log In.”

Step 3

Web: Scroll to where you can see your EBT balance, Select “View More.”

Mobile: Next to where you can see your EBT balance, Select “Benefit Detail.”

Step 4

Web: Next to where you can see your EBT Card Number, Select “Lock EBT Card.”

Mobile: Under where you can see your EBT Card Number, Select “Lock EBT Card.”

Step 5

Web: You will see a pop-up that says “Your card has been successfully locked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully locked.”

Step 6

To unlock your EBT card, follow the same steps and Select “Unlock EBT Card.”

Step 7

Web: You will see a pop-up that says “Your card has been successfully unlocked.”

Mobile: You will see a pop-up that says “Success: Your card has been successfully unlocked.”

Outreach Materials

Last updated:	February 23, 2023