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DPU Consumer Information

If you have a question about your utility bill or a complaint about your utility company, you can get help here. You can also find help if you are having trouble paying your bill.

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Need help resolving a problem with your electric, gas, or investor-owned water utility? Wondering how to get help with your heating bill? Have you been switched to another supplier without your permission? The Department of Public Utilities (DPU) can help you with these matters.

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File a complaint involving a gas, electric, or water company  File a complaint against a bus, moving, or towing company 

Understanding your utility bill  Get help paying your utility bill  Know your rights as a utility consumer   View database of complaints regarding gas competitive suppliers  Information for Massachusetts utility ratepayers impacted by COVID-19  Find your utility by city or town 

Find your electric rates and tariffs  Find your natural gas rates and tariffs  Electric basic service rates  Natural gas GAF (Gas Adjustment Factor) rates 

Learn about electric competitive supply  Electric submetering 

What to do if you smell gas  Natural gas tips 

Energy audits through MassSave  Visit Department of Telecommunications and Cable for regulation of phone, internet, and cable companies  

Contact Information

Address

Department of Public Utilities
1 South Station, 3rd floor, Boston, MA 02110
Directions 

Phone

(617) 737-2836
(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@mass.gov

Fax

(617) 305-3742

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