offered by
Consumer Division

DPU Consumer Information

If you have a question about your utility bill or a complaint about your utility company, you can get help here. You can also find help if you are having trouble paying your bill.

Need help resolving a problem with your electric, gas, or investor-owned water utility? Wondering how to get help with your heating bill? Have you been switched to another supplier without your permission? The DPU can help you with these matters.

What would you like to do?

Top tasks

File a complaint involving a gas, electric, or water company  File a complaint against a bus, moving, or towing company 

What you need to know

Understanding your utility bill  Get help paying your utility bill  Basic service information and rates  Learn about competitive electric supply  Find your electric rates and tariffs  Find your natural gas rates and tariffs 
See all 7 of DPU Consumer Information 

Contact Information

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110
directions 

Phone

(617) 737-2836
(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@state.ma.us

Fax

(617) 305-3742

More Information

Related Services

Additional Resources

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Natural gas tips
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