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This page, DPU Consumer Information, is offered by
Consumer Division

DPU Consumer Information

If you have a question about your utility bill or a complaint about your utility company, you can get help here. You can also find help if you are having trouble paying your bill.

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Need help resolving a problem with your electric, gas, or investor-owned water utility? Wondering how to get help with your heating bill? Have you been switched to another supplier without your permission? The Department of Public Utilities (DPU) can help you with these matters.

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1. General resources

2. Rates

3. Electricity in your home

4. Gas in your home

5. Other agencies and programs

Contact Information

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110

Directions

Phone

(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@mass.gov

Fax

(617) 305-3742

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