Contact OCABR or its agencies

Need to get in touch with the OCABR or one of its agencies? Find the contact information you're looking for

Office of Consumer Affairs and Business Regulation

501 Boylston Street, Suite 5100, Boston, MA 02116

Consumer hotline (617) 973-8787

Toll-free consumer hotline (888) 283-3757

Home Improvement Contractor Registrations, Renewals, Complaints, and Enforcement Hearings:

1000 Washington Street, Suite 710, Boston, MA 02118

Division of Occupational Licensure

The Division of Occupational Licensure (DOL) an agency within the Office of Consumer Affairs and Business Regulation, protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 39 boards of registration, which license and regulate more than 580,000 individuals and business to practice over 150 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections, and the Office of Private Occupational Schools.   

1000 Washington Street, Suite 710, Boston, MA 02118

Main (617) 727-3074

TTY (617) 727-2099

Springfield office

436 Dwight Street , Springfield , MA 01103

 (413) 735-6293

Division of Banks

The Division of Banks (DOB) supervises over 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. Non-depository institutions doing business in Massachusetts supervised by the DOB include:

  • Mortgage lenders
  • Mortgage brokers
  • Mortgage loan originators
  • Consumer finance companies
  • Money service businesses
  • Debt collectors
  • Loan servicers 

1000 Washington Street, 10th Floor, Boston, MA 02118

Main (617) 956-1500

Toll-Free (800) 495-BANK (2265)

Division of Insurance

The Division of Insurance (DOI)  licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. They investigate and enforce state laws and regulations pertaining to insurance and responds to consumer inquiries and complaints. 

1000 Washington Street, 8th Floor, Boston, MA 02118

Main (617) 521-7794

Toll Free (877) 563-4467

Division of Standards

The Division of Standards (DOS) is responsible for enforcing the accuracy requirements and other standards relating to weighing and measuring devices, as well as enforces the item pricing law. The DOS regulates the sale of gasoline, licenses auctioneers, transient vendors, promoters, peddlers, motor fuel and oil retailers and registers auto damage repair shops. 

One Ashburton Place, Room 1115, Boston, MA 02108 


Department of Telecommunications and Cable

The Department of Telecommunications and Cable (DTC) is responsible for overseeing telephone and cable providers in Massachusetts. 

1000 Washington Street, Suite 820, Boston, MA 02118

Main: (617) 305-3580

Consumer hotline: (800) 392-6066

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