Who to contact about my renewable energy question or concern

A list of issues that DPU, DOER, and the electric distribution companies can help you with. This page also provides information on the best way to contact each entity.

Table of Contents

Overview

If you build a renewable energy facility, especially a solar facility, you will likely interact with some or all of the following entities: 

  • Department of Public Utilities (DPU)
  • Department of Energy Resources (DOER)
  • Electric distribution companies (Eversource, National Grid, Unitil)

This webpage includes information to direct you to the right entity to address your question or concern.  If you are still unsure about who to contact, please provide feedback at the bottom of this page so that we can further improve this page.   

DPU Distributed Generation (DG) Group

Contact the DPU DG Group about the following

  • Net metering or the Solar Massachusetts Renewable Target (SMART) Program billing issues that are not related to eligibility
  • Disagreement about whether an electric company is applying the correct value of energy or per kilowatt hour components of a solar tariff generation unit (STGU)
  • General questions about the net metering program
  • General questions about qualifying facilities
  • Filing a petition seeking an exception to the net metering rules and regulations
  • Initiating the dispute resolution process pursuant to Section 9.0 of the standards for interconnection of distributed generation tariff

Available online resources

Contact information

Administrator of the System of Assurance of Net Metering Eligibility

Contact the Administrator of the System of Assurance about the following

  • Submitting an application for cap allocation
  • General program and small hydro program caps and waitlists

Available online resources

Contact information

  • Email
  • Phone: (877) 357-9030 (9am-5pm)

DOER Renewable Energy Division

Contact the DOER Renewable Energy Division about the following

  • General solar renewable energy certificate (SREC) I and SREC II Program questions
  • General SMART Program questions including:
    • Incentive payment rate
    • Adders
    • Eligibility
    • Alternative on-bill credits (AOBC)
  • Dispute between the solar program administrator (SPA) and a SMART Program applicant
  • Renewable energy portfolio standard (RPS) and alternative energy portfolio standard (APS)

Available online resources

Contact information

Solar Program Administrator for the SMART Program

Contact the Solar Program Administrator about the following

  • Submitting an application for a statement of qualification
  • SMART Program questions including:
    • Incentive payment rate
    • Adders
    • Eligibility

Available online resources

Contact information

  • Email
  • Phone: (888) 989-7752

Electric Distribution Companies

Contact the electric distribution companies about the following

  • Meter installation
  • Qualifying for an optimal interconnection exception for net metering
  • Interconnection questions or questions about an interconnection application
  • Switching tariffs

Available online resources

Contact information

  • Massachusetts Electric Company and Nantucket Electric Company, each d/b/a National Grid
    • Contact: email (email preferred) or customer service at (800) 322-3223
  • NSTAR Electric Company d/b/a Eversource Energy
    • Contact: Brett Jacobson at (781) 441-8196 or by email
  • Fitchburg Gas and Electric Light Company d/b/a Unitil
    • Contact: (888) 301-7700

Other

The DPU and the DOER do not regulate renewable energy developers or installers.  If you seek to file a complaint against a renewable energy developer or installer, you may want to contact one of the following entities:

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