Need to file a complaint against a business?
Contact the Office of the Attorney General to file a consumer complaint if you are having a problem with a business and need help to resolve that problem.
Call the Attorney General’s Consumer Hotline at 617-727-8400, from 8 AM to 4 PM, Monday through Friday.
Looking for a lawyer or legal advice?
Civil Legal Matters
Free Attorneys
Legal Services
Contractor or homeowner looking for help?
Our Consumer Hotline phone service hours are now Monday and Wednesday from 9 AM to 3 PM. Call us at 617-973-8787. If you have a question outside these hours, please email consumer@mass.gov.
In-person service for contractors is available Monday-Friday, 9:30 AM to 3:30 PM at One Federal Street, Boston (except on holidays).
The MA Contractor Hub is a one-stop platform for consumers and contractors. This new and improved service hub is mobile-friendly and easy to use.
Read the Contractor Guide
Read the Homeowner Guide
MA Contractor Hub
Need the status of a Construction Supervisor License (CSL) or Hoisting License?
Contact the Division of Occupational Licensure (DOL) at 617-727-3074, TTY 617-727-2099, Monday-Friday, 9 AM - 4 PM.
Each of DOL's 26 boards like massage therapy, real estate, and plumbing have contact information available online.
File a public records request with DOL.
Did you buy or lease a car that is giving you trouble?
You may be eligible for the state’s Lemon Law Program if a car you recently purchased or are leasing has a substantial defect that impairs your safety or ability to drive. Review information on Lemon Law Programs to see if you are eligible.
Need help with a motor vehicle registration, traffic citation, or driver’s license?
Contact the Registry of Motor Vehicles (RMV) for help. Visit mass.gov/RMV or call (857) 368-8000.
Having landlord or tenant issues?
For help with housing concerns, landlord or tenant issues, call the Executive Office of Housing and Livable Communities at 617-573-1100, TTY 617-573-1140, or email Housing.help@mass.gov.
Questions about banks or credit unions?
Call the Division of Banks (DOB) Monday through Friday 9 AM - 4 PM at 617-956-1500, Toll-Free 800-495-BANK (2265), TDD 617-956-1577 (use this number if you are hearing impaired.)
If you have a problem with a bank, credit union, or financial product or service in Massachusetts, you may submit a complaint with the Division of Banks (DOB).
File a public records request with DOB.
Questions about insurance?
Call the Division of Insurance (DOI) Monday to Friday 8:45 AM - 5 PM at (617) 521-7794, Toll Free 877-563-4467 or email CSSComplaints@mass.gov.
If you have an insurance-related problem, you may submit a complaint to the Division of Insurance.
If you need to contact the Producer Licensing Department call 617-521-7794 (opt for line #3) or email producerupdate.mailbox@mass.gov.
File a public records request with DOI.
Overcharged for a product or food item at a retail or grocery store?
Contact the Division of Standards (DOS) Monday-Friday, 9 AM - 4:30 PM at 617-727-3480 or email standards.mail@mass.gov.
File a public records request with DOS.
Questions about cable and communications services or rates?
Call the Department of Telecommunications and Cable (DTC) Monday-Friday, 9 AM – 5 PM at 617-305-3580, toll-free at 800-392-6066, or email consumer.complaints@mass.gov.
File a public records request with DTC.