Office of Consumer Affairs and Business Regulation
501 Boylston Street, Suite 5100, Boston, MA 02116
Consumer hotline (617) 973-8787
Toll-free consumer hotline (888) 283-3757
Home Improvement Contractor Registrations, Renewals, Complaints, and Enforcement Hearings:
1000 Washington Street, Suite 710, Boston, MA 02118
Division of Occupational Licensure
The Division of Occupational Licensure (DOL) an agency within the Office of Consumer Affairs and Business Regulation, protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 39 boards of registration, which license and regulate more than 580,000 individuals and business to practice over 150 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections, and the Office of Private Occupational Schools.
1000 Washington Street, Suite 710, Boston, MA 02118
Main (617) 727-3074
TTY (617) 727-2099
Springfield office
436 Dwight Street , Springfield , MA 01103
(413) 735-6293
Division of Banks
The Division of Banks (DOB) supervises over 180 state-chartered banks and credit unions and over 8,000 non-depository institutions doing business in Massachusetts. Non-depository institutions doing business in Massachusetts supervised by the DOB include:
- Mortgage lenders
- Mortgage brokers
- Mortgage loan originators
- Consumer finance companies
- Money service businesses
- Debt collectors
- Loan servicers
1000 Washington Street, 10th Floor, Boston, MA 02118
Main (617) 956-1500
Toll-Free (800) 495-BANK (2265)
Division of Insurance
The Division of Insurance (DOI) licenses insurance companies and producers, reviews and approves rates and forms, and coordinates the takeover and liquidation of insolvent insurance companies and the rehabilitation of financially troubled companies. They investigate and enforce state laws and regulations pertaining to insurance and responds to consumer inquiries and complaints.
1000 Washington Street, 8th Floor, Boston, MA 02118
Main (617) 521-7794
Toll Free (877) 563-4467
Division of Standards
The Division of Standards (DOS) is responsible for enforcing the accuracy requirements and other standards relating to weighing and measuring devices, as well as enforces the item pricing law. The DOS regulates the sale of gasoline, licenses auctioneers, transient vendors, promoters, peddlers, motor fuel and oil retailers and registers auto damage repair shops.
One Ashburton Place, Room 1115, Boston, MA 02108
617-727-3480
Department of Telecommunications and Cable
The Department of Telecommunications and Cable (DTC) is responsible for overseeing telephone and cable providers in Massachusetts.
1000 Washington Street, Suite 820, Boston, MA 02118
Main: (617) 305-3580
Consumer hotline: (800) 392-6066