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Home Insurance Complaints and Market Share

Consumer-Sourced Data
  • The searchable links below allow examination of consumer complaints against the largest home insurance companies in Massachusetts for the years 2011-2012.  When a consumer files a complaint against an auto insurer with the Division of Insurance, the Division’s Consumer Services Unit is responsible for taking action.  Insurance examiners from the Division work with the consumer and the insurer to gather and analyze information, providing  a resolution which is consistent with the specific insurance contract, law or regulation.  On average, the Division receives between 1,500 and 2,000 consumer complaints annually, including several hundred for home-related matters.

  • Home Insurance Complaints 2013

  • Home Insurance Complaints 2012

  • Home Insurance Complaints 2011