Services available at the REC
Make an appointment to get help with your claim, connect with job search services, and update your unemployment services account.
Get help with your claim:
- Apply or reopen an unemployment claim
- Drop off or print documents needed for your claim
- Complete your fact-finding questionnaire
- Get help with overpayments
Get help with your job search:
- Create a MassHire JobQuest account
- Sign up for workshops
- Register for a job fair
Get help with your unemployment account:
- Reset your Password
- Reset your PIN
- Update your personal information, include your bank account, family details, email, and mailing address
Services not available at the REC
The Boston REC can’t help you with:
- Filing appeals, scheduling hearings, or getting a hearing status
- Department of Revenue child support services
- Employer services
- Payments on hold because of identity verification requests
- Reporting fraud
- Housing verifications
- Filing complaints with the Mass Commission Against Discrimination
- Social Security services (new filings or requesting a duplicate card)
Make an appointment
Appointments are required. You can make an appointment online.
Cancel or reschedule your appointment
To cancel or reschedule your appointment:
- Visit the appointment scheduling tool
- Follow the prompts as if you are scheduling an appointment
- When prompted, use your email address, phone number, and confirmation code to find your existing appointment
- Select Reschedule or Cancel Appointment
Directions to the REC
The REC is located in downtown Boston. The entrance is on Avenue de Lafayette.
- Public transit: Downtown Crossing is the nearest MBTA station. The SL5 and Route 11 bus also stop nearby. Plan your trip on the MBTA.
- Driving: Parking is very limited. There are garages and metered spots nearby.
Address
2 Avenue de Lafayette
Boston, MA 02111
What to expect at your appointment
Accessibility and translation services are available at the Boston REC. You can request these when you check in for your appointment.
- Check in: We’ll give you a card with a REC number. You will need this to access various services at the REC.
- Waiting area: After you check in, you’ll go to a waiting area where staff will call you up by your REC number.
- Welcome station: We’ll ask questions about your personal situation to make sure you get the help you need. This information is private and will not be shared.
- Transfer to other services: Based on your need, staff may direct you to other services, for example the MassHire Department of Career Services.
Video: Video: What to expect at the REC
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Online
Phone
Monday–Thursday 8:30 a.m.–4:30 p.m.
Monday–Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status
Select or reset your 4-digit Personal Identification Number (PIN)
Set up, change, or cancel direct deposit