LTSS Programs and Services are available to eligible MassHealth members to enable them to live with independence and dignity and participate in their communities.
- This page, MassHealth LTSS Programs and Services, is offered by
- MassHealth
MassHealth LTSS Programs and Services
LTSS may be provided to eligible MassHealth members in a variety of settings. Members may choose to receive these services and supports by enrolling in an integrated care plan or in a home and community-based (HCBS) waivers that provide specialized supports to qualified MassHealth members.
Information for Members
Center Based Services
Integrated Care Plans (MassHealth and Medicare)
Home and Community Based Services Waivers
Information for Providers
Phone
Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter services are available.
Address
Phone
General Provider Service
Call MassHealth Customer Service Center for LTSS Providers, General Provider Service at (844) 368-5184
Prior Authorization Line
Call MassHealth Customer Service Center for LTSS Providers, Prior Authorization Line at (800) 862-8341
Hours: 8 a.m. to 6 p.m. ET, Monday through Friday, excluding holidays.
Online
Fax
Fax
(888) 832-3006
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