Pipeline Safety Division

The Pipeline Safety Division acts as the enforcement arm of the Department of Public Utilities, ensuring that operators of natural gas distribution companies, municipal gas departments, steam distribution companies, and other intrastate operators are in compliance with state and federal regulations governing safety. The Division also oversees utility operators and excavators to preserve public utility service through enforcement of the Dig Safe Law.

Contact Us

Online

PipelineSafety.Questions@mass.gov

Phone

(617) 305-3537

Address

Department of Public Utilities

One South Station
3rd Floor
Boston, MA 02110

Directions

Who we serve

The Pipeline Division serves the public by investigating gas incidents and determining their cause. This helps improve safety and prevent similar incidents in the future. Incident investigations have resulted in new safety regulations for abandoned service lines, cast iron pipe, and liquefied natural gas plants.

The Division regulates pipeline safety solely within the state of Massachusetts (intrastate). The Pipeline Safety Division does not regulate pipelines that cross state lines (interstate) or transportation of hazardous materials by pipelines. For more information on these topics, please visit the website of the Pipeline and Hazardous Materials Safety Administration within the United States Department of Transportation.

The Division also tests all gas meters in the state for accuracy and leaks. After passing the test, each meter is marked with a stamp, showing that it is approved for use.

In addition, the Division answers consumer questions and helps to resolve customer complaints. If you have a question or a complaint (except for billing problems), you can call the Division at (617) 305-3537.

Image credits: Shutterstock

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