priorities & results
drinking water
water resources & wetlands
wastewater & septic system
laws and rules
permits, reporting & forms
grants & financial assistance
compliance assistance
enforcement
Water Systems OperationsWater, Wastewater & Wetlands: Water Systems Operations
Annual Compliance Report
2010 Safe Drinking Water Act Annual Compliance Report Annual Report to the U.S. EPA that includes counts of all drinking water violations and a detailed list of all Public Water Systems with health-based violations. July 2011. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Awards for Public Water Systems
2011 Public Water System Award Winners Public Water System Awards Archive Awards from previous years. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Capacity Development
Business Plan for Water Supplies Water systems developing new public water supplies and infrastructure should complete and return this package to the appropriate MassDEP Regional Office. October 2005. Capacity Building PowerPoint Presentations Joint presentations by the Rural Community Assistance Partnership (RCAP) and the Association of State Drinking Water Administrators. November 2006. Enterprise Funds Manual - Massachusetts Department of Revenue Link to Massachusetts Department of Revenue publication Enterprise Funds G.L. c. 44, s. 53F1/2 MassDEP Drinking Water System Management Handbook A tool for public water system owners, officers, and employees to administer their drinking water system through financial, technical, and managerial planning. March 2007. The Multiple Barrier Approach to Public Health Protection: a Best Practices Guide A multiple barrier approach places four types of barriers between possible threats of contamination and consumers. These barriers are risk prevention, risk management, monitoring & compliance, and individual actions on the part of the consumer. December 2007. Sustainable Infrastructure for Water & Wastewater Information from US EPA on better management practices for your water utility. US EPA: "Improving Security through Capacity Development" Information for small system owners and operators, state and tribal agencies, technical assistance providers, and consumers to learn more about helping small water systems provide safe drinking water and protect public health. Water Rates Surveys Water and sewer rate data in Massachusetts, compiled by Tighe & Bond and posted on the New England Water Works Association website. Tools for analyzing the data are available from Tighe & Bond's website.
Asset Management2010 Capital Improvement Plan for Public Water Systems This document can be utilized to identify and document capital projects for a public water system. It is designed to provoke a thought process for capital needs for the water works system that may not be apparent from existing engineering or evaluative documents. August 2010. Asset Management: A Best Practices Guide This US EPA guide will help you understand what asset management means, the benefits of asset management, best practices in asset management and how to implement an asset management plan. Asset Management: Building Your Water System's Capacity A description of asset management, with tools, benefits, and advice for public water systems. April 2011. Asset Management Worksheet This worksheet is a simplified asset management tool for small systems. It will provide assistance for PWS under 500 individuals. December 2011. Check Up Program for Small Systems (CUPPS) From the US EPA, CUPSS is a free, easy-to-use, asset management tool for small drinking water and wastewater utilities. It provides a simple, comprehensive approach to implementing an asset management program and developing effective asset management plans. EPA: Simple Asset Inventory for Very Small Systems (VSS) The Simple Asset Inventory for Very Small Systems is an Asset Management tool available through EPA. This tool is intended for very small systems that may have less than 500 individuals. EPA publication # 816-K-03-002. EPA: Asset Management: A Handbook for Small Water Systems The Asset Managment Handbook is an effective tool for small water systems available through EPA. This tool is intended for systems of 500-3,300 individuals. EPA publication # 816-R-03-016. Infrastructure Needs Survey & Assessment Every four years, EPA conducts a survey of the anticipated costs of water utilities' investments in drinking water infrastructure and reports the results to Congress. The most recent report was published in June 2005. "Liquid Assets: The Story of Our Water Infrastructure" This web presentation, created by Pennsylvania State University, combines a ninety-minute documentary with a community toolkit for facilitating local involvement. "Liquid Assets" explores the history, engineering, and political and economic challenges of our water infrastructure, and engages communities in local discussion about public water and wastewater issues.
TrainingEnvironmental Placement Partnership Internship Program Application Form Internship program funded by the EPA - Operator Certification Expense Reimbursement Grant and participating public water systems. Individuals that are invited to participate in the program will be introduced to the water supply field and the responsibilities of certified drinking water operators. The program is designed to increase participant's scientific knowledge, skills and understanding of drinking water and drinking water operations through interaction with industry professionals and hands on experience. The program will assist in the development of the individual as a water supply professional. Green Jobs - Drinking Water Operator Training Initiative A drinking water operator training initiative in collaboration with educational institutions and professional associations. November 2009. Partnering with Worcester State College A pilot project to have state agency staff present lectures on environmental health subjects at Worcester State College. Small Systems Information and Guidance Tools to help manage small systems, from the US EPA. Drinking Water Operator Training Summary - Very Small System Drinking Water Operator Summary of training course for Very Small System (VSS) Operator exam, part of the Greeen Jobs - Drinking Water Operator Training Initiative (see above). Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Certified Operators
Board Changes to Exam Policies Effective January 1, 2012 Explanation of new policies for certified-operator exams, to take effect January 1, 2012. Certified Operator Directory - Contract a Certified Operator Use this directory if you would like to contract with an individual operator to run your system. Certified operators who wish to be included in the Directory must use the "Contract Operator Directory Form" found at the Certified Operator Forms link below. Updated June 2011. Certified Operator Forms Directory entries, training approval, compliance notice, inspections, and other administrative forms for use by certified operators. Certified Operator Directory: Contract Operator Companies Use this directory if you would like to contract with a company to run your system. August 2007. Drinking Water Certified Operator Directory Fact Sheet Discusses the contract operator program. August 2007. Certified Operator Staffing Requirements (Update) Discusses certified operator requirements for treatment facilities, distribution systems, and very small systems. May 2009. Education & Experience Requirements for Full Operator Certification Education and experience prerequisites for different grades of operator certification. Forms from Massachusetts Board of Certification of Operators of Drinking Water Facilities Forms available include emergency certification, provisional certification, reciprocity, and more. Rules and Regulations Governing Operators of Drinking Water Supply Facilities Massachusetts regulations for drinking water supply facility operators: US EPA: Operator Certification Overview of the national operator certification initiative and information for states and technical assistance providers. US EPA: "Water You Waiting For?" Video from US EPA to encourage high-school and vocational-school students to consider a career in the water profession. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Consecutive Water Systems
Consecutive Water Systems Fact Sheet A general fact sheet about consecutive water systems. Topics covered include: identifying a consecutive water system, how to register a consecutive water system, examples of types of consecutive water systems, and a general template "Memorandum of Understanding for Consecutive Systems". November 2011. Consecutive Public Water Systems - Bacterial Contamination Validation Sampling Link to Drinking Water Policy 88-23. This policy is adopted to provide public water systems and DWP with additional source monitoring data to assist in the determination of cause of and responsibility for bacterial contamination when discovered in a consecutive public water system. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Consumer Confidence Reports
Consumer Confidence Reports Frequently Asked Questions Questions and answers about Consumer Confidence Reports, which are required by the federal Safe Drinking Water Act. June 2007. Consumer Confidence Report Certification Form Use this form to demonstrate compliance with the CCR distribution requirements. Updated February 2011. Consumer Confidence Reporting Guidelines (Appendix M of the Guidelines for Public Water Systems) Reporting requirements from the Massachusetts Guidelines for Public Water Systems, updated to reflect new regulatory requirements regarding surface water treatment, disinfectants and disinfection byproducts, and new required language relating to lead. Updated March 2011. Consumer Confidence Report Template Template for preparing a Consumer Confidence Report. Public Water Systems are strongly encouraged to consult the Consumer Confidence Reporting Guidelines (see above) when preparing a CCR. Updated February 2012. Fluoride Reporting in Consumer Confidence Reports Advice to public water systems on reporting fluoride information in Consumer Confidence Reports. February 2010. Recommended Tips For Preparing User Friendly Consumer Confidence Reports This document, designed to help water suppliers prepare their CCRs, may be used in conjunction with the Consumer Confidence Reporting Guidelines listed above. October 2006. 2009 Transient Non-Community System (TNC) CCRs The TNC Annual Water Quality Reports were mailed out on December 22, 2010. Reports must be signed and posted by each TNC. December 2010. Massachusetts Town & City Websites List of Massachusetts town & city Websites, organized alphabetically. U.S. EPA CCR page EPA's resource page for CCRs. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Cross Connections
List of Massachusetts Certified Backflow Testers/Cross-Connection Surveyors Updated weekly. Cross-Connection Control Program Manual A supplement to the cross-connection control regulations (310 CMR 22.22), developed to assist local water officials in setting up a cross-connection control program. Revised February 2009. Cross Connection Control Program Plan for Systems > 3,300 All community PWSs with a population of 3,300 or more are required to submit an updated Cross Connection Control Program Plan on the official MassDEP form. Submittal deadline is May 25, 2012. Cross Connection Forms Forms for certification, inspection, reporting, and more. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Emergency Response: Bulk Water
Emergency Bulk Water Deliveries: Massachusetts Department of Public Health Approved Bulk Tanker Washing Locations The Massachusetts Department of Public Health regulates bulk tanker washing stations. For additional information or updates to this list please contact Ellen Fitzgibbons or Kim Foley of DPH at 617-983-6712. MassDEP List of Emergency Bulk Water Providers In the event of a water emergency declaration, Public Water Suppliers may contact these providers for temporary bulk water delivery. MassDEP must approve the use of bulk water. Policy 92-07, Bulk Water Suppliers Sampling Requirements and Transport Responsibility Bulk water suppliers who have received MassDEP approval as public water sources must meet minimum drinking water standards in accordance with 310 CMR 22.00, the Massachusetts Drinking Water Regulations. This policy explains the responsibilities involved. Procedures for Emergency Tank Truck Bulk Water Hauling When it is necessary to provide emergency water supplies via tank truck, the safety procedures described here should be followed. March 2008. Security Guidelines for the Inspection of Emergency Bulk Water Deliveries Security inspection requirements for all emergency bulk water deliveries to water treatment facilities. August 2009. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Emergency Response: Guidance Materials
Active and Effective Protective Program The US EPA has developed "Features of an Active and Effective Protective Program" to assist water utility operators in disaster prevention and recovery. This page is a brief summary of the program with a link to EPA's Website. June 2009. Emergency Planning and Preparedness Tips for WWTP and WTP Operators Planning for and responding to emergencies at water and wastewater treatment plants. October 2007. Handbook for Water Supply Emergencies Appendix O of the Combined Drinking Water Policies & Guidelines. November 2007. Hurricane Preparedness Tips for Water Suppliers Information adapted from US EPA. October 2005. New Cyber Risk Alert Alert about increasing risks to Internet-accessible industrial-control systems. There is no imminent threat, but system security is always a priority. January 2012. Public Water System Response to Loss of Pressure to All or Part of the Distribution System Flowchart and description of procedures for responding to a pressure loss in water mains. February 2008. Recommendations for Private Wells Inundated by Flooding What to do if a private well has been contaminated by floodwater. February 2008. Self-Assessment of Your Utility's Emergency Preparedness Program Self-assessment measures taken from the Features of an Active and Effective Protective Program, to assist owners and operators of drinking water and wastewater utilities in preventing, detecting, responding to, and recovering from disasters. June 2009. US EPA Response Protocol Toolbox Resources for planning for and responding to contamination threats to drinking water systems US EPA: "Improving Security through Capacity Development" Information for small system owners and operators, state and tribal agencies, technical assistance providers, and consumers to learn more about helping small water systems provide safe drinking water and protect public health. US EPA Security Product Guide Information on physical and electronic security products and monitoring tools to secure drinking water supplies. World Health Organization Technical Notes on Drinking Water, Sanitation and Hygiene in Emergencies Guidance for emergency responders to plan appropriate responses to the urgent and medium-term water and sanitation needs of affected populations. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Emergency Response: Mutual Aid
Massachusetts Water/Wastewater Agency Response Network (WARN) The Water/Wastewater Agency Response Network (WARN) is intended to facilitate a utilities-helping-utilities approach to providing assistance to water and wastewater utilities during times of crisis. August 2009. Utilities Helping Utilities: Mutual Aid Networks for Emergency Response Guidance on Creating and Implementing a Mutual Aid and Assistance Program - from American Water Works Association. March 2007. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Emergency Response: Planning & Reporting Requirements
Regulations & GuidelinesAnnual Emergency Response Planning Requirements Guidelines Chapter 12 of the Guidelines and Policies for Public Water Supplies. March 2008. Annual Emergency Response Training Program Guidance Public water systems are required to have in place a plan for annually training staff and local partners in emergency response procedures. This is an outline of the elements of a training program. May 2009. Emergency Response Requirements Regulatory revisions regarding emergency response. Revisions include specific requirements for emergency response plans (ERPs) and notification requirements for reporting emergencies to MassDEP and the local Board of Health. Updated March 2010. Security and Bioterrorism Preparedness and Response Act of 2002 Guidance on compliance with the Public Health Security & Bioterrorism Preparedness & Response Act of 2002. May 2007.
After Action ReportsEmergency Response Report Guidance For use by a Public Water System when preparing an Emergency Response Report following an incident, and for MassDEP Drinking Water staff conducting a review of the Report. May 2009. Emergency Response Report Form (After Action Report). May 2009.
Emergency Response PlansEmergency Response Plan Compliance Checklist Public Water Systems should complete and return this checklist to the appropriate MassDEP Regional Office by December 31, 2009. May 2009. Emergency Response Planning Guide for Public Drinking Water Systems To be used in conjunction with the Handbook for Water Supply Emergencies (see below) and the Massachusetts Drinking Water Regulations, this guide includes a template for creating an Emergency Response Plan. Revised February 2010. Emergency Response Planning at Public Surface Water Sources How to plan, respond, and follow-up at emergencies in your surface drinking water source. November 2006. Pandemic & Natural Disasters Notebook: Updating Emergency Response Plans (ERP) for Drinking Water and Wastewater Systems A top 10 list of tips for updating an Emergency Response Plan in the event of a pandemic or natural disaster. May 2009.
Chemical SafetyChemical Deliveries - Security Guidelines Security guidelines for the inspection of bulk chemical deliveries, including an inspection form. April 2008. Chemical Safety Control Strategy Requirements for safe, secure handling and storage of treatment chemicals at water and wastewater treatment facilities. March 2009. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Financial Assistance
State Revolving Funds State Revolving Funds provide financing to municipalities for wastewater treatment projects and improving drinking water infrastructure. Water Conservation Grant Program Provides funds to public water systems to address drinking water supply and distribution systems water losses. Drinking Water Supply Source Protection Grant Funds for land purchases and water conservation restrictions to protect water supplies. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Ground Water Rule
310 CMR 22.26: Ground Water Rule January 2010. Fact Sheet: The Ground Water Rule's Public Notification and Special Notice Requirements for Non-Community Systems US EPA fact sheet describing public-notification requirements for small systems under the Ground Water Rule. The factsheet, EPA-816-F-08-030, is the last item under "Fact Sheets" on this EPA webpage. Triggered Source Water Monitoring Requirements Flowchart Revised November 2009. Notice to all Public Water Suppliers Using Ground Water Informational notice to public water suppliers about implementation of the Ground Water Rule. August 2009. Regional Contact Information Regional contacts for questions pertaining to the Ground Water Rule New Regulation Notice: Ground Water Rule Overview of the new federal Ground Water Rule (GWR) Ground Water Rule Forms Form GWR C, for systems with multiple wells to reduce the number of wells sampled through "representative" monitoring. Form GWR D, with instructions, for all public water systems wishing to obtain MassDEP certification for 4-log virus treatment. This form is only for those PWS who believe their existing chlorination systems and contact time can achieve 4-log treatment for viruses. EPA's Ground Water Rule Links to the rule, fact sheets as well as general information about the history of the rulemaking. Ground Water Rule Compliance Help Quick reference guides and fact sheets on the Ground Water Rule on EPA's Website. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
New System Development
Minimum System Permitting & Approval Process - TNC Source Pumping less than 10,000GPD or 7GPM This guide is intended to assist new PWSs in complying with Drinking Water Program regulations, policies, and guidelines. Minimum System Permitting & Approval Process - Source Pumping 10,000GPD to less than 100,000GPDF or 7 to less than 70GPM This guide is intended to assist new PWSs in complying with Drinking Water Program regulations, policies, and guidelines. Minimum System Permitting & Approval Process - Source Pumping 100,000GPD or More or 70GPM or More This guide is intended to assist new PWSs in complying with Drinking Water Program regulations, policies, and guidelines. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
New Technologies
New Technologies List of MassDEP-approved technologies for use by drinking water systems. Updated November 2011. New Technologies Approvals for Ice-Making and Water-Vending Machines List of MassDEP-approved technologies for vending machines that dispense ice and water. January 2012. New Technology Approvals for Point-of-Entry/Point-of-Use Devices and Systems List of MassDEP-approved technologies for point-of-entry/point-of-use (POE/POU) devices for water filtration. January 2012. Forms Forms for approval of new technologies. See also Vending Machines. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Operator Safety
Massachusetts Division of Occupational Safety (DOS) The mission of the MassDOS is to promote and protect workers' safety and health, wages, and working conditions. Occupational Safety & Health Administration (OSHA) OSHA assists state governments in providing safe and healthy work environments for all. American Water Works Association (AWWA): How to Establish and Operate a Safety Program AWWA brochure on setting up and maintaining a safety program at a drinking water utility. AWWA Safety & Security Publications Books and videos available for purchase from AWWA's online catalog. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Permits & Forms
Drinking Water forms Forms for laboratory analysis, certified operators, cross connections, monthly and daily reporting, new source approvals, statistical reporting, underground injection control, and much more. eDEP eDEP enables the filing of certain permits, certifications, and reports online. Transmittal Form Many permit applications require a transmittal number, available from this page. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Public Health Orders (Boil Orders, Do Not Drink, Do Not Use)
Certified Laboratories Available Outside Regular Working Hours List of MassDEP-certified labs available for testing services outside regular working hours, with available services and other details. May 2011. Instructions for Post-Boil-Water Orders Guidance for flushing water lines and other safety procedures following the lifting of a boil-water order. May 2010. When to Use Specific Public Health Orders Issuance and Removal of Boil Water Orders. February 2008. Public Health Order Lookup Database of currently-active orders issued by MassDEP. Related information from the Centers for Disease Control & Prevention (CDC): Renal Dialysis Units During a Boil Water Advisory Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Public Notification
Fact Sheet: Automated Messaging and Public Notice Discusses automated messaging (Reverse 911) calling to broadcast urgent drinking water messages. This method can only be used in conjunction with required public notifications. Fact Sheet: Public Notification for Bacterial Situation or Violation Steps for the public water supplier to take when bacterial contamination occurs in a public water system. November 2010. Fact Sheet: Public Notification The public notification process and requirements. November 2010. Public Notification Frequently Asked Questions Questions and answers about the public notification process. June 2007. Public Notification Contact Numbers MassDEP emergency contact information. Updated July 2008. Translations for Public Notification The Washington State Department of Health has compiled a library of language translations for use with Public Notices. (MassDEP has not verified that these are correct.) Public Notification Requirements and Templates310 CMR 22.16: Table 6, Violations and Other Situations that Require Public Notice Excerpt from 310 CMR 22.16, the Massachusetts Drinking Water Regulations, giving public notification requirements and regulatory authority. October 2005. The following templates are provided for use in notification of types of violations listed in Table 6.Nitrate Nitrate - Spanish translation Nitrate - Failure to Take Confirmation Sample Coliform Coliform - Spanish translation Waterborne Disease Outbreak Turbidity Chlorine dioxide MRDL Ground Water Rule - Boil Order Ground Water Rule - Conditional 4-log Certification Ground Water Rule - Source Removed Ground Water Rule - Boil Order for Non-Community System "Problem Corrected" Notice: Public Notification Template for Tier 2 violations of drinking water regulations. October 2005. Public Notification Template for Tier 3 violations of drinking water regulations. October 2005. Public Notification Templates for Non-Community Public Water Systems. October 2005. Public Notification Certification Form for Tier 1-3 violations. October 2010. 310 CMR 22.16: Table 7, Standard Health Effects Language Excerpt from 310 CMR 22.16, the Massachusetts Drinking Water Regulations, providing standard descriptive language for the health effects associated with contaminants in drinking water. Resources from US EPAUS EPA Public Notification Handbook Public Notification (PN) is intended to ensure that consumers always know if there is a problem with their drinking water. Basic information and guidance regarding PN can be found on US EPA's Website as well as the PN Handbook. Fact Sheet: The Ground Water Rule's Public Notification and Special Notice Requirements for Non-Community Systems US EPA fact sheet describing public-notification requirements for small systems under the Ground Water Rule. The factsheet, EPA-816-F-08-030, is the last item under "Fact Sheets" on this EPA webpage. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Recent Mailings
Annual Notice to Local Boards of Health Notification to boards of health regarding inventory of public water supplies. September 15, 2011. 2011 Drinking Water Program Updates The 2011 training is being delivered over the Web. The mailing includes descriptions of the training modules and location of the training online. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Regulations, Standards, Policies & Guidance
Drinking Water Guidance Guidelines for drinking water suppliers. Drinking Water Policies Policies implementing provisions of the Drinking Water Regulations. Drinking Water Regulations Regulations and associated information. Drinking Water Standards & Guidelines Lists and guidance values for contaminants in drinking water. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Safe Drinking Water Act Assessment
Rate Setting Letter for FY2011 This letter advises public water systems of the Safe Drinking Water Act Assessment rate for FY2011. October 2010. Safe Drinking Water Act Assessment Advisory Committee Annual Report to the Legislature for 2010 This report summarizes the Safe Drinking Water Act Assessment Program for 2010. March 2011. Safe Drinking Water Act Assessment Advisory Committee Meeting Agendas and meeting minutes, as scheduled. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Small Systems
2009 Transient Non-Community System (TNC) CCRs The TNC Annual Water Quality Reports were mailed out on December 22, 2010. Reports must be signed and posted by each TNC. December 2010. "In the Main" - Special TNC Issue Special edition of MassDEP's "In the Main" newsletter, targeting small public water systems. Fall 2009. A Business Owner's Guide to Complying with Massachusetts State Drinking Water Rules A guide for small public water systems, with definitions, requirements, how-to's, and more information. May 2008. Cross Connection Control: A Best Practices Guide for Small Systems This guide discusses the importance of controlling cross-connections and preventing backflow occurrences in small drinking water systems. December 2007. Distribution Systems: A Best Practices Guide for Small Systems This guide discusses the importance of maintaining your small distribution system. December 2007. Emergency Response Planning and preparedness, boil-order templates, and other resources for responding to water system emergencies. Free Compliance Assistance for Small Systems Resources for small system operators to receive free assistance with regulatory requirements, planning, and more. Ground Water Rule How the new federal Ground Water Rule will impact small systems. Managing Your TNC Drinking Water System This guide contains information on initial and routine testing, treatment devices, sample reporting forms, and the regulations that apply to TNCs. June 1998. Masachusetts Coalition for Small Systems Assistance (MCSSA) MCSSA offers training in the financial, managerial, and technical elements of operating small water systems. Preventive Maintenance Card File for Small Public Water Systems Using Ground Water (Guide Booklet & Log Cards) The guide booklet instructs operators on how to use the log cards to prevent problems with their systems. January 2008. Point-of-Entry/Point-of-Use Devices Point of Entry/Point of Use Regulation: Section of the Massachusetts Drinking Water Regulations, 310 CMR 22.00, governing the use of POEs/POUs. October 2007. Preparing for a Sanitary Survey Tips for the Small System operator. January 2006. Record Keeping Rules: A Quick Reference Guide This guide is to help small systems better understand the benefits of good record keeping. December 2007. Safe Drinking Water & Your Campground Most campgrounds meet the definition of small public water systems. This factsheet explains how campground operators can ensure that drinking water stays clean and that the facility complies with regulations. Small Systems Information and Guidance Tools to help manage small systems from the US EPA. SmallWaterSupply.org SmallWaterSupply.org is a free resource for small community water and wastewater operators. Sodium in Public Drinking Water This file includes sodium guidance, regulations, fact sheet, and notification form. October 2006. Talking to Your Decision Makers: A Best Practices Guide for Small Systems This guide will help small water systems better understand the roles of the person or group who oversees the system and how to communicate with them. December 2007. Technical Assistance Center Network (TACNET) A network of programs providing training and other resources for small systems to protect public health, improve system sustainability, and enhance compliance. Training Programs for Small Systems In Fall 2011 and Winter 2012, the Massachusetts Water Works Association will offer training to small systems through the Massachusetts Coalition for Small System Assistance. The programs will cover the Groundwater Rule (Fall 2011) and Cross Connections (Winter 2012). September 2011. US EPA: "Improving Security through Capacity Development" Information for small system owners and operators, state and tribal agencies, technical assistance providers, and consumers to learn more about helping small water systems provide safe drinking water and protect public health. Vending Machines Information for small system owners and operators on the approval and use of water vending machines, which may be regulated as small public water systems if they meet the criteria of the Drinking Water Regulations, 310 CMR 22.00, defining a public water supply. Water System Operator Roles and Responsibilities: A Best Practices Guide for Small Systems This guide will help small water systems better understand the roles and responsibilities operators have in delivering safe drinking water. December 2007. The Water We Drink: Small Community Outreach Campaign This Website offers information about maintaining safe, sustainable, and secure water supplies in small and rural communities. Wellhead Protection Tips for Small Systems Advice for small public water systems on protecting their water sources. May 2007. Zone I Notification Letter A sample public notification letter for use by water suppliers to inform their customers about the need to protect their water supplies. October 2005. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Surface Water Treatment Rule (SWTR) & Ground Water Under the Direct Influence of Surface Water (GWUDI)
Criteria for Determining Exemption Factsheet - Community Systems Factsheet to help community public water systems determne if their groundwater sources meet exemption criteria for classification as GWUDI sources. Sources that are classified as "non-GWUDI" are exempt from meeting the requirements of the Surface Water Treatment Rule. Criteria for Determining Exemption Factsheet - Non-Community Systems Factsheet to help non-community public water systems determne if their groundwater sources meet exemption criteria for classification as GWUDI sources. Sources that are classified as "non-GWUDI" are exempt from meeting the requirements of the Surface Water Treatment Rule. Filtration Avoidance Criteria Factsheet Factsheet to determine if GWUDI sources meet criteria for avoiding required filtration. Identifying GWUDI and Requirements of Microscopic Particulate Analyses (MPA) Factsheet Factsheet to help public water suppliers understand how the Surface Water Treatment Rule will affect their groundwater sources if they are classified as GWUDI. GWUDI Exemption Application Form Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Technical Assistance
Drinking Water Monthly Planning Calendar Calendar of testing dates and other information for water system operators. Updated monthly. Certification of Chemicals and Products for Purity, ANSI/NSF 60 and 61 Owners or operators of public water systems in Massachusetts are responsible for ensuring that chemicals and other products in contact with drinking water are certified in accordance with NSF Standards 60 or 61 as appropriate. This fact sheet explains this certification. December 2007. Contacts MassDEP and other contact information for water system operators. Updated January 2010. In the Main A quarterly newsletter for water system operators. Green Jobs - Drinking Water Operator Training Initiative A drinking water operator training initiative in collaboration with educational institutions and professional associations. November 2009. Massachusetts Rural Water Association The Massachusetts Rural Water Association is a non-profit trade association of rural water and wastewater system and provides training and on-site assistance for small systems in Massachusetts. Technical ToolsMassDEP's Nitrogen Loading Computer Model This planning tool helps water systems assess how land-use decisions impact water quality near groundwater supplies (the well recharge area). MassDEP Nitrogen Loading Computer Model Guidance This guidance accompanies the model above. Source Approval Tools MassDEP's Water Management and Site Screening Tools. These tools are used to evaluate water sources as part of the Water Management Act permitting process. Source Approval Permits Forms for siting and developing a new water supply source. USGS Tools Hydrogeologic Information Matrix has current information on the geology and hydrology of Massachusetts. Contains bedrock and surficial geology information, unconsolidated materials drainage, hydrologic data, groundwater availability and quality, and related reports. Surface Water Filtration EPA's Long Term 1 Enhanced Surface Water Treatment Rule eProfiler Underwriter's Laboratory (UL) Product Directories Searchable database of UL-certified products. Use this database to verify a UL listing or classification, product use, or safety standard. Back to Lead & Other Contaminants index Water, Wastewater & Wetlands: Water Systems Operations
Training
2011 Drinking Water Program Updates The 2011 Training covers the following topics: Certified Operator Updates; Changes to Chapters 1, 2, 5, 8 & 9 of the Drinking Water Guidelines; OSHA Tank Safety Operations; Tank Maintenance and Inspections; Asset Management; Cross Connection Control Program Updates; Miscellaneous Changes and Future Regulation. This training is being delivered online at the link below. Training Programs for Small Systems A variety of training programs offered for small to very small systems, offered by the Massachusetts Water Works Association. This page provides descriptions, agendas, and registration information. February 2012. EPA Drinking Water Academy The Drinking Water Academy is a training initiative to provide instruction and resources to help local, state, federal, and tribal programs meet the requirements of the Safe Drinking Water Act. EPA Technical Assistance Center Network (TACNET) A network of programs providing training and other resources for small systems to protect public health, improve system sustainability, and enhance compliance. EPA Watershed Academy Web A collection of self-paced training modules in the field of watershed management, including ecology, management practices, analysis and planning, and more. Masachusetts Coalition for Small Systems Assistance (MCSSA) Training Calendar MCSSA offers training in the financial, managerial, and technical elements of operating small water systems. MassDEP Calendar Very Small System Practice Exam Information about a practice exam available from LXR.com, an independent training site, for Very Small System operator certification. Water Board Management Training Program Training from the Mississippi State University Extension Service for water board members on how to manage a public water supply. The videos on this website are in RealMedia format which can be viewed with RealPlayer or Windows Media Player. Work for Water - Resources for Water Professionals Information about recruiting, training, scholarships, internships, and jobs in the water sector. Work for Water is a partnership between the American Waterworks Association, the Water Environment Federation, and the US EPA. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Total Coliform Rule
Coliform Bacteria Level 1 Assessment Form A Level 1 Assessment is intended to assist the public water system in evaluating deficiencies that may lead to the presence of total coliform in the distribution system. October 2011. US EPA Total Coliform Rule Revision Links to the proposed revisions, fact sheets, and general information about changes to the 1989 Total Coliform Rule (TCR). August 5, 2010. Rapid Determination of E. coli in Drinking Water under the Total Coliform Rule in Massachusetts - June 4, 2009 Certification for the Analysis of Enterococci (Presence/Absence) in Ground Water Source Samples - May 15, 2009 Back to Lead & Other Contaminants index Water, Wastewater & Wetlands: Water Systems Operations
Vending Machines
Steps for the Approval of Water Vending Machines MassDEP, the Department of Public Health, and the State Plumbing Board all have a role in approving water vending machines. This fact sheet describes the process. Revised May 2011. Flow Chart: Water Vending Machine Program: Steps for Approval of Water Vending Machine (WVM) In conjunction with the above fact sheet and the flow chart below, this page is a concise version of the steps in the approval process. Flow Chart: MassDEP Water Vending Machine Approval Process This flow chart details MassDEP's role in the process for approving a water vending machine, depending on whether or not the machine is to be connected to an existing public water supply. How to Determine the Grade of a Certified Drinking Water Operator for a Water Vending Machine Unit Safe operation and maintenance of water vending machines requires drinking water operators to hold certain certifications, which are explained here. New Technologies Approvals for Ice-Making and Water-Vending Machines List of MassDEP-approved technologies for vending machines that dispense ice and water. January 2012. Applications & Forms: Vending Machines Forms for approval to install single or multiple vending machines. Water Vending Machine Policies Vending machines may be regulated as public water systems if they meet the criteria in the Drinking Water Regulations, 310 CMR 22.00, defining a public water supply. Drinking Water Program Policies 87-17 and 87-17a detail MassDEP's oversight of water vending machines under these circumstances. Back to Water Systems Operations index Water, Wastewater & Wetlands: Water Systems Operations
Water Conservation & Management
Water Conservation Conservation tips for water suppliers and consumers. Drought Advisories & Water Use Restrictions Current nonessential-water-use limitations; presented in both list form and map of towns/cities with bans on water use Water Management Act Program The Water Management Act authorizes MassDEP to regulate the quantity of water withdrawn from Massachusetts water supplies to ensure adequate supplies for current and future needs. |
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