• AutoDialer Registration  pdf format of AutoDialer Registration
doc format of                             AutoDialer Registration

    Registration form for the autodialer notifications.  The Auto Dialer is a communication tool funded by the US EPA.  Its use is intended to assist the Drinking Water Program and public water suppliers with compliance support for Safe Drinking Water Act programs.

  • Contact Information / Notification Registration Form  pdf format of Contact Information / Notification Registration Form
doc format of                             Contact Information / Notification Registration Form

    Use this form if you need to update your contact information with the MassDEP Drinking Water Program (DWP).  You may also use this form if you are interested in subscribing, or unsubscribing, to DWP email and autodialer notifications, as well as any of our electronic newsletters.  Rev. October 2015.

Awards for Public Water Systems

Capacity Development

Capacity Development: Asset Management

  • 2010 PWS Capital Improvement Plan  pdf format of 2010 PWS Capital Improvement Plan
doc format of                             2010 PWS Capital Improvement Plan                file size 1MB

    The capital improvement planning (CIP) document can be utilized to identify and document capital projects for a public water system. It is designed to provoke a thought process for capital needs for the water works system that may not be apparent from existing engineering or evaluative documents. August 2010

  • US EPA: Asset Management: A Best Practices Guide

    This US EPA guide will help you understand what asset management means, the benefits of asset management, best practices in asset management and how to implement an asset management plan.

  • Asset Management: Building Your Water System's Capacity  doc format of Asset Management: Building Your Water System's Capacity

    A description of asset management, with tools, benefits, and advice for public water systems. April 2011.

  • Asset Management Worksheet  pdf format of Asset Management Worksheet
xls format of                             Asset Management Worksheet (MS Excel)

    This worksheet is a simplified asset management tool for small systems. It will provide assistance for PWS under 500 individuals. December 2011.

  • US EPA: Check Up Program for Small Systems (CUPPS)

    From the US EPA, CUPSS is a free, easy-to-use, asset management tool for small drinking water and wastewater utilities. It provides a simple, comprehensive approach to implementing an asset management program and developing effective asset management plans.

  • US EPA: Asset Management and Preventive Maintenance

    Resources from US EPA, including Simple Asset Inventory for Very Small Systems (publication #816-K-03-002), a tool for systems serving fewer than 500 individuals, and Asset Management: A Handbook for Small Water Systems (publication #816-R-03-016) for systems serving between 500 and 3,000 individuals.

  • US EPA: Infrastructure Needs Survey & Assessment

    Every four years, EPA conducts a survey of the anticipated costs of water utilities' investments in drinking water infrastructure and reports the results to Congress. The most recent report was published in March 2009.

  • "Liquid Assets: The Story of Our Water Infrastructure"

    This web presentation, created by Pennsylvania State University, combines a ninety-minute documentary with a community toolkit for facilitating local involvement. "Liquid Assets" explores the history, engineering, and political and economic challenges of our water infrastructure, and engages communities in local discussion about public water and wastewater issues.

Certificate of Registration

Certified Operators

Communication to Public Water Suppliers

Consecutive Water Systems

Consumer Confidence Reports

Cross Connections

Emergency Response: Bulk Water

Emergency Response: Guidance Materials

Emergency Response: Mutual Aid

Emergency Response: Planning & Reporting Requirements

Emergency Response: EPA Updates

Enforcement Forms: Compliance Schedule Approval

Financial Assistance

Ground Water Rule

New System Development

New Technologies

Operator Safety

Perchloroethylene (PCE) and Vinyl Lined Asbestos Cement (VLAC) Pipe Information

Permits & Forms

  • Drinking Water Forms

    Permit applications and reporting forms for operator certification, consumer confidence reports, emergency response, the Ground Water Rule, and other MassDEP Drinking Water programs.

  • eDEP Online Filing

    PLEASE NOTE: Jan 2014: Adobe Reader ver. in both Internet Explorer AND Firefox does NOT work in eDEP.

    eDEP is a secure site for submitting environmental permits, transmittals, certifications, and reports electronically to MassDEP. With eDEP, you can fill out your forms online, save your work, return to it later, submit your forms online, submit over-the-counter payments for some forms, "sign" your submittals, and print out receipts of your transactions.

  • Transmittal Form & Number for Permit Application & Payment

    A transmittal form and unique transmittal number are required for each permit application. Get your transmittal form and number here.

Public Health Orders (Boil Orders, Do Not Drink, Do Not Use)

Public Notification

Public Notification Requirements and Templates

Public Notification Certification Forms

Public Notification: Violations Requiring Public Notification

  • DW Violations Requiring Public Notice  pdf format of DW Violations Requiring Public Notice
doc format of                             DW Violations Requiring Public Notice

    Excerpt from 310 CMR 22.16, the Massachusetts Drinking Water Regulations, giving public notification requirements and regulatory authority. October 2005. The additional files are templates provided for use in notification of types of violations listed in Table 6.

Public Notification: Standard Health Effects Language for Contaminants

Public Notification Tier 1 Templates

Public Notification Tier 2 Templates

  • Public Notification Template for Tier 2 Violations of Drinking Water Regulations  pdf format of PN Template for Tier 2 Violations
doc format of                             PN Template for Tier 2 Violations

    Instructions and templates for Tier 2 Public Notices for notifying consumers of outbreaks or violations. The Tier 2 templates include:  Resolved and Unresolved Total Coliform, Chemical or Radiological MCLs Notice, Fluoride MCL, SWTR Failure to Filter,  SWTR Turbidity Exceedance, SWTR Disinfection Treatment, LCR Failure to Install Corrosion Control, and LCR Failure to Maintain Corrosion Control. Updated May 2017. 

Public Notification Tier 3 Templates

Public Notification: Templates for Non-Community Public Water Systems

Drinking Water Regulations & Standards

Drinking Water Guidance

Drinking Water Policies (Table of Contents & Policies 87-04 to 89-01)

Drinking Water Policies (Policies 89-04 to 98-01)

Drinking Water Policies (Policies 03-1 to 11-01)

Safe Drinking Water Act Assessment

Sanitary Surveys

Seasonal Systems

  • List of Seasonal Public Water Systems  xlsx format of List of Seasonal Public Water Systems
pdf format of                             List of Seasonal Public Water Systems

    Rev. May 2017.

  • Fact Sheet: Requirements for Seasonal Systems  pdf format of Fact Sheet: Requirements for Seasonal Systems

    Rev. December 2015.

  • Seasonal Start-Up Procedure & Certification  pdf format of Seasonal Start-Up Procedure & Certification
doc format of                             Seasonal Start-Up Procedure & Certification

    A non-community public water system (PWS) that is not operated on a year-round basis and starts up and shuts down at the beginning and end of each operating season must follow this state-approved start-up procedure prior to placing all or any part of the system back into service.  Once the start-up procedure is complete submit a copy of this completed certification form to the PWS's MassDEP Drinking Water Program regional office. Rev. March 2017.

  • Seasonal Non-Community Public Water System Start-Up Activities Checklist  pdf format of Seasonal NonCommunity PWS Start-Up Activities Checklist
doc format of                             Seasonal NonCommunity PWS Start-Up Activities Checklist

    All seasonal non-community public water systems must complete a start-up procedure as required by The United States Environmental  Protection Agency's Revised Total Coliform Rule (RTCR).  This checklist is a technical assistance tool to assist you with your start-up procedure.  You are not required to submit this checklist to MassDEP.  Rev. March 2016.

  • Information on Seasonal Start-Up Procedure & Certification  pdf format of Info on Seasonal Start-Up Procedure & Certification

    The United States Environmental Protection Agency's Revised Total Coliform Rule (RTCR) requires seasonal water suppliers to implement a "State-approved start-up procedure".  This requirement was put in place to provide additional public health protection by offsetting an increased contamination risk in water systems where piping and other system components are depressurized.  This document has been developed to assist public water suppliers comply with the RTCR and to help them maintain their valuable water systems.

  • Seasonal System Shutdown Procedure Guide  pdf format of Seasonal System Shutdown Procedure Guide
doc format of                             Seasonal System Shutdown Procedure Guide

    This guide is intended to provide public water system operators with basic guidance to the shutdown process.   A proper shutdown will help avoid future water quality issues and prevent delays in next season’s startup.   Plan the shutdown process well in advance to avoid any last minute delays. Rev. March 2016.

  • RTCR Notification Letter to Local Boards of Health  pdf format of RTCR Notification Letter to Local Boards of Health
doc format of                             RTCR Notification Letter to Local Boards of Health

    Notification letter sent to local boards of health with seasonal public water systems regarding the Revised Total Coliform Rule that takes effect on April 1, 2016. Rev. February 2016.

Small Systems

Small Systems Links

  • Funding for Small Drinking Water Infrastructures

    For information about infrastructure financing visit MassDEP SRF Loan Program.  In addition to our SRF program, USDA has many ways of assisting small systems. Visit their web site or call the USDA RD offices in Hadley (413-585-1000, Len Shuzdak), Wareham (508-295-5151 ext.3, Ron Koontz), Holden (508-829-4477 ext.124, Steven Bonavita) or Amherst (413-253-4303, Daniel Beaudette or James Fritz III).  Or call MassDEP representatives Michael Maynard @ 508-767-2735 or Margaret Finn @ 617-292-5746.

  • In the Main

    A technical assistance newsletter for Public Water Suppliers.

  • US EPA: Small Public Water Systems and Capacity Development

    Resources for system owners and operators, public agencies, technical-assistance providers, and consumers to learn about drinking water safety.

  • Rural Community Assistance Partnership

    Provides technical, training, educational and financial assistance for rural communities. Materials available include a guide on setting rates and a guide for financial management of small water utilities.


    Supporting water and wastewater operators with comprehensive resources and information in one easy-to-use place.

  • US EPA: Technical Assistance Center Network (TACNET)

    A network of programs providing training and other resources for small systems to protect public health, improve system sustainability, and enhance compliance.

  • The Water We Drink: Small Community Outreach Campaign

    Free articles and educational resources about maintaining safe, sustainable, and secure water supplies in small and rural communities.

Surface Water Treatment Rule & Ground Water Under the Influence

Technical Assistance

Technical Tools

  • Nitrogen Loading Computer Model

    Tool to assess how land use development decisions impact water quality at the well in a MassDEP-approved Zone II (hydrogeologically defined recharge area to the well). This model is also useful for complying with Groundwater Source Approval Regulations, 310 CMR 22.21, and the State Environmental Code, Title 5, 310 CMR 15.216, in determining flexibility of septic system density requirements within water supply areas.

  • USGS Hydrogeologic Information Matrix  pdf format of USGS Hydrogeologic Information Matrix
doc format of                             USGS Hydrogeologic Information Matrix                file size 1MB

    Hydrogeologic Information Matrix has current information on the geology and hydrology of Massachusetts. Contains bedrock and surficial geology information, unconsolidated materials drainage, hydrologic data, groundwater availability and quality, and related reports. Updated February 2013.

  • LT1 Enhanced Surface Water Treatment Rule Guidance and Tools

    EPA provides guidance and spreadsheets to help systems develop a disinfection profile and benchmark as required by Long Term 1 Enhanced Surface Water Treatment Rule. Note that the LT1 eProfiler is no longer available; use the Disinfection Profile spreadsheets available at this link instead. December 2014. 

  • Underwriter's Laboratory (UL) Product Directories

    Searchable database of UL-certified products. Use this database to verify a UL listing or classification, product use, or safety standard.

Total Coliform Rule / Revised Total Coliform Rule


Underground Injection Control

  • UIC Program - Main Web Page
    UIC Registration instructions and forms may be obtained from this web page.  In addition, there are two guidance documents specific to public water systems listed as the second and sixth document  under the “Guidance” section of the main UIC web page.

Unregulated Contaminant Monitoring Program

Vending Machines

Water Conservation & Management

  • Municipal Water Use Restrictions

    Seasonal listing of municipal outdoor-water-use restrictions. Non-essential outdoor water use restrictions must be implemented when certain conditions are met between May 1st and September 30th.

  • Water Conservation

    Water conservation tips and seasonal municipal water restrictions.

  • Water Management Act Program

    Regulating the quantity of water withdrawn from Massachusetts water supplies to ensure adequate supplies for current and future needs.

Water Treatment