Guide Who to call at DOR

Here you will find a listing of Department of Revenue (DOR) phone numbers and relevant office locations. The DOR's mission is to gain full compliance with the tax, child support, and municipal finance laws of the Commonwealth. DOR is committed to enforcing these laws in a fair-minded and respectful manner.

Table of Contents

Call Center for Tax Assistance

  • (617) 887-6367
  • (800) 392-6089 (toll-free in Massachusetts)
  • 8:30 a.m.–4:30 p.m., Monday through Friday

Certificate of Good of Standing

  • (617) 887-6400
  • 8:30 a.m.–4:30 p.m., Monday through Friday

Cigarette and Tobacco

  • (617) 887-5090

Child Support Enforcement Division

For local callers in the Boston area

  • (617) 660-1234

Toll-free nationwide

  • (800) 332-2733

8:30 a.m. - 4:30 p.m., Monday through Friday

Child Support Enforcement Division Locations

    Collections

    • (617) 887-6400
    • 8:30 a.m. - 4:30 p.m., Monday through Friday

    Commissioner's Office

    • (617) 626-2201
    • 100 Cambridge St.
      Boston, MA 02114

    Criminal Investigations

    • Audit Fraud Hotline (general public) – (617) 887-6350
    • Law enforcement and legislators – (617) 626-3210 
    • Massachusetts Department of Revenue
      Criminal Investigations Bureau
      100 Cambridge St
      Suite 700
      Boston, MA 02114

    District Office Counters for Tax Assistance

    Division of Local Services

    Main Number

    • (617) 626-2300

    DLS Law - Local Officials Only

    • (617) 626-2400
    • Available M-F, 9 a.m. to 5 p.m.

    Estate Tax

    • (617) 887-6930

    External and Legislative Affairs

    • (617) 626-2175

    Fuels Excise

    • (617) 887-5040

    Identity Theft

    • (617) 887-6350

    Illegal Tobacco Task Force

    (617) 887-6350

    International Fuels Tax Agreement (IFTA)

    • (617) 887-5040
    • 8:30 a.m. - 4:30 p.m., Monday through Friday

    Liens and Levies

    • (617) 887-6400
    • 8:30 a.m. - 4:30 p.m., Monday through Friday

    Litigation

    • (617) 626-3225

    Marijuana/Cannabis Retail Taxes

    If you have questions specifically related to licensing or general cannabis questions, please contact the Massachusetts Cannabis Control Commission at (617) 701-8400.

    If you have tax, payment or registration related questions, please contact DOR’s Misc. Excise Tax Division at (617) 887-6665.

    Office of Appeals

    • (617) 626-3300

    Office of Diversity and Equal Opportunity

    • (617) 626-3410

    Office of Ethics and Employee Responsibility

    • (617) 626-2130
    • (800) 568-0085 (Hotline)

      To report allegations of suspected misconduct or impropriety involving Department of Revenue employees, please call the Office of Ethics and Employee Responsibility Hot Line at 800-568-0085 or write to PO Box 9567, Boston, MA 02114.

    Office of the Taxpayer Advocate

    Taxpayer Advocate

    • (617) 626-2280

    Problem Resolution Office

    • (617) 626-3833

    Out-of-State Audit Offices

    New York

    • (212) 768-2750
    • 989 Avenue of the Americas
      14 Floor
      New York, New York 10018

    Chicago

    • (312) 899-9040
    • 125 S Wacker Dr.
      Suite 1320
      Chicago, IL 60606

    Out-of-State Contractors

    • (617) 887-6995

    Problem Resolution Office

    • (617) 626-3833

    Revenue Accounting

    • (617) 626-3550

    Rulings and Regulations

    • (617) 626-3250

    Tax - Personal Income, Business, Corporate & Miscellaneous

    • (617) 887-6367
    • 8:30 a.m. - 4:30 p.m., Monday through Friday

    District Office Counter Locations:
    Monday - Friday, 8:45 a.m. – 4:30 p.m.

    Tax Exempt Organizations

    • (617) 887-6367 — Select #4 (Trustee)
    • 8:30 a.m. - 4:30 p.m., Monday through Friday

    Underground Storage Tank Program (UST)

    • MA Department of Revenue
      UST Program
      100 Cambridge Street, 7th floor
      Boston, MA 02114
    • Phone: (617) 626-2600
      Fax (617) 626-2619
    • US Mail (only) address:
      MA Department of Revenue
      UST Program
      PO Box 9563
      100 Cambridge Street
      Boston, MA 02114-9563

    Voluntary Dissolution

    • (617) 887-6367 - Select #3 (Corporate) 
    • 8:30 a.m. - 4:00 p.m., Monday through Friday
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