Guide Whom do I call?

Here you will find a listing of Department of Revenue (DOR) phone numbers and relevant office locations. The DOR's mission is to gain full compliance with the tax, child support, and municipal finance laws of the Commonwealth. DOR is committed to enforcing these laws in a fair-minded and respectful manner.

Call Center for Tax Assistance

  • 617-887-6367
  • 800-392-6089 (toll-free in Massachusetts)
  • 8:30 am - 4:00 pm, Monday through Friday

Certificate of Good of Standing

  • 617-887-6400
  • 8:30 am - 4:00 pm, Monday through Friday

Cigarette and Tobacco

  • 617-887-6367
  • 8:30 am - 4:00 pm, Monday through Friday

Child Support Enforcement Division

For local callers in the Boston area

  • 617-660-1234

Toll-free nationwide

  • 800-332-2733

Child Support Enforcement Division Locations

    Collections

    • 617-887-6400
    • 8:30 am - 4:00 pm, Monday through Friday

    Commissioner's Office

    • 617-626-2201
    • 100 Cambridge St.
      Boston, MA 02140

    Communications

    • 617-626-2175

    Criminal Investigations

    • 617-626-3210

    District Counter Offices for Tax Assistance

    Division of Local Services

    Main Number

    • 617-626-2300

    DLS Law - Local Officials Only

    • (617) 626-2400
    • Available M-F, 9am to 5pm

    Estate Tax

    • 617-887-6930

    Fuels Excise

    • 617-887-6367
    • 8:30 am - 4:00 pm, Monday through Friday

    Identity Theft

    • 617-887-6350

    International Fuels Tax Agreement (IFTA)

    • 508-792-7300 - Ext. 22250

    Liens and Levies

    • 617-887-6400
    • 8:30 am - 4:00 pm, Monday through Friday

    Litigation

    • 617-626-3225

    Office of Appeals

    • 617-626-3300

    Office of Disability and Equal Opportunity

    • 617-626-3410

    Office of Ethics and Employee Responsibility

    • 617-626-2130
    • 800-568-0085 (Hotline)

      To report allegations of suspected misconduct or impropriety involving Department of Revenue employees, please call the Office of Ethics and Employee Responsibility Hot Line at 800-568-0085 or write to PO Box 9567, Boston, MA 02114.

    Office of the Taxpayer Advocate

    Taxpayer Advocate

    • 617-626-2280

    Problem Resolution Office

    • 617-626-3833

    Out-of-State Audit Offices

    New York

    • 212-768-2750
    • 989 Avenue of the Americas
      14 Floor
      New York, New York 10018

    Chicago

    • 312-899-9040
    • 125 S Wacker Dr.
      Suite 1320
      Chicago, IL 60606

    Out-of-State Contractors

    • 617-887-6995

    Problem Resolution Office

    • 617-626-3833

    Revenue Accounting

    • 617-626-3550

    Rulings and Regulations

    • 617-626-3250

    Tax - Personal Income, Business, Corporate & Miscellaneous

    Tax Exempt Organizations

    • 617-887-6367
    • 8:30 am - 4:00 pm, Monday through Friday

    Underground Storage Tank Program (UST)

    • MA Department of Revenue
      UST Program
      100 Cambridge Street, 7th floor
      Boston, MA 02114
    • Phone: 617-626-2600
      Fax 617-626-2619
    • US Mail (only) address:
      MA Department of Revenue
      UST Program
      PO Box 9563
      100 Cambridge Street
      Boston, MA 02114-9563

    Voluntary Dissolution

    • 617-887-6367 - Select #4 (Corporate) 
    • 8:30 am - 4:00 pm, Monday through Friday

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