DOR Contact Us

Your one-stop connection to the Massachusetts Department of Revenue (DOR) by phone, email, with MassTaxConnect or in person.

Please note: Beginning March 18, 2020, Massachusetts Department of Revenue tax and child support walk-in counters (including tax kiosks) are TEMPORARILY CLOSED.

Information is available on our website, or call customer service at (617) 887-6367 or (800) 392-6089

You can make payments, check on your refund, and more on MassTaxConnect.

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By phone

Tax Department: DOR's call center hours for tax help are 9 a.m. – 4 p.m., Monday through Friday. (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)

Child Support Services: Case-specific child support questions should be directed to (800) 332-2733 (local callers), (617) 660-1234) from 8:30 a.m. - 4:30 p.m., Monday through Friday.

Division of Local Services: Telephone services have been temporarily suspended. Local officials and those working on behalf of municipalities should consult with your local counsel for legal advice.

For urgent municipal finance and regulatory compliance questions, please email us at COVID19DLS@dor.state.ma.us. Before submitting questions, please check the DLS website and review our DLS Alerts notifications for the most up-to-date information. 

For a complete listing of DOR phone numbers visit Who to call at DOR.

By email

To submit general questions, comments and suggestions, please choose one of the following topics:

Please note: The Department welcomes questions, comments, and suggestions. However, to safeguard your privacy, do not send confidential taxpayer information (e.g., your Social Security number(s), tax liability amounts or other taxpayer-specific information). If you choose to disregard this warning, please be aware that the Massachusetts Department of Revenue is not responsible if confidential information which you sent by email is accessed by third parties.

Where's My Refund?

To check the status of your refund (for original returns submitted after 12/1/2016 only) visit MassTaxConnect's Where's My Refund? 

MassTaxConnect's "Where's My Refund?" application has the most up-to-date information about your refund. When your refund is approved, you will see the date your refund was direct-deposited or mailed.

With MassTaxConnect

For questions about your tax account, please log into MassTaxConnect and send us an email.

For MassTaxConnect information, visit:

If you have forgotten your MassTaxConnect username or password select:

  • Forgot password? or
  • Forgot username?

located on the MassTaxConnect homepage under the Logon button. 

In person

Temporarily closed as of March 18, 2020

District Office Counters for Tax Assistance

Monday through Friday, 9 a.m. – 4 p.m.


District Office Counters for Child Support Assistance
Monday through Friday, 9:00 a.m. – 5:00 p.m.

Visit any one of the Child Support Enforcement Division locations located in:

Hot topics at DOR

Follow news on Department of Revenue (DOR) issues that may impact more than one taxpayer. We describe the issue and will provide updates on the progress until it’s resolved. Visit Hot topics at DOR.

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