Report fraud
Employers can report fraud-related issues by emailing UIReturntowork@detma.org.
Please include in all email correspondence with DUA:
- The legal name of the business
- Your employer account number (EAN)
- Your federal tax identification number (FEIN)
- A detailed summary explaining your issue
Additional Resources
Respond to claims questionnaires
Contact the benefits call center at (617) 626-6800 for assistance with completing fact-finding questionnaires such as those listed below. Select Option 1, then Option 2 for the fact-finding line.
- Employer Wage Requests
- Lack of Work Questionnaires
- Remuneration/Severance Pay Questionnaires
- Confirmation of Employment
If you've received a fact-finding questionnaire related to a fraudulent or improper claim, review these employer fraud reporting instructions.
Additional Resources
Self-service resources
If you are having trouble accessing your account, please refer to this guide to reset your password.
Don't forget our self-service options:
Need help?
Contact the Employer Customer Service Call Center at (617) 626-5075.
- For questions on benefit charge protests, reimbursable bills, benefit charge statements, or seasonal certification press 1
- For assistance with password reset press 2
- For questions on account registration, suspending or reviving an employer account, business transfer, or user issues press 3
- For questions on wage reporting, adjustments, refunds, out of state wage credits, deferrals, or tpa assistance press 4
- For questions on intercept, payment plans, certified assessments, liens, levies, bankruptcy, certificates of compliance, demand notices, or audit press 5
You also can send an email to the appropriate mailbox below. Please include in all email correspondence with DUA:
- The legal name of the business
- Your employer account number (EAN)
- Your federal tax identification number (FEIN)
- A detailed summary explaining your issue
Please note: All email requests must come from the authorized user on your DUA account.
Employer Charge:
- Benefit Charge Protests
- Benefit Charge Statements
- Seasonal Certification
For assistance, please email EmployerCharge@DETMA.ORG.
Employer Liability:
- Acquisitions/Mergers
- Add a UI Online System Administrator
- Address Change
- Business Transfer
- Change in Organizational Type
- Employer Password Reset
- Legal Name Change
- New Employer Registration
- Suspend/Revive Employer Account
For assistance please email: UIEmployerHelp@DETMA.ORG
Employer Reports:
- 940 FUTA Certification Request
- ACH Credit Application Form
- Contribution Payments Deferrals
- Employer Refunds
- Employment and Wage Detail Filings/Adjustments
- Out of State Wage Credits
- Overdue Notices
- Reimbursable Employers
- TPA Assistance
For assistance, please email: UIEmployerReports@DETMA.ORG
Employer Rates:
- UI & EMAC Contribution Rates
- Solvency Rate
- Requests for UI Contribution Rate Reviews
- Voluntary Contributions
For assistance please email: UIEmployerRates@mass.gov
Intercept:
- Federal Payment Intercept
- State Payment Intercept
- Requests for Review
For assistance please email: EOLEmployerIntercept@mass.gov
Revenue Enforcement:
- Audit
- Bank Levies
- Bankruptcy
- Certificates of Compliance
- Certified Assessments
- Cumulative Statements of Amounts Past Due
- Demand Notices
- Judgments
- Liens
- Payment Plans
- Petitions for Reassessment
For assistance please email: Revenue.Enforcement@DETMA.ORG
EMAC Supplement:
- EMAC Supplement charging has stopped as of 4th Quarter 2019
For assistance please email: emac.questions@detma.org