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DUA employer customer service resources

Information about contacting the Department of Unemployment Assistance (DUA) Employer Customer Service electronically and links to self-service resources.

Table of Contents

Report fraud

Employers can report fraud-related issues by emailing UIReturntowork@detma.org.

Please include in all email correspondence with DUA:

  • The legal name of the business
  • Your employer account number (EAN)
  • Your federal tax identification number (FEIN)
  • A detailed summary explaining your issue

Respond to claims questionnaires

Contact the benefits call center at (617) 626-6800 for assistance with completing fact-finding questionnaires such as those listed below. Select Option 1, then Option 2 for the fact-finding line.

  • Employer Wage Requests
  • Lack of Work Questionnaires
  • Remuneration/Severance Pay Questionnaires
  • Confirmation of Employment

Self-service resources

If you are having trouble accessing your account, please refer to this guide to reset your password.

Don't forget our self-service options:

Need help?

Contact the Employer Customer Service Call Center at (617) 626-5075.

  • For questions on benefit charge protests, reimbursable bills, benefit charge statements, or seasonal certification press 1
  • For assistance with password reset press 2
  • For questions on account registration, suspending or reviving an employer account, business transfer, or user issues press 3
  • For questions on wage reporting, adjustments, refunds, out of state wage credits, deferrals, or tpa assistance press 4
  • For questions on intercept, payment plans, certified assessments, liens, levies, bankruptcy, certificates of compliance, demand notices, or audit press 5

You also can send an email to the appropriate mailbox below. Please include in all email correspondence with DUA:

  • The legal name of the business
  • Your employer account number (EAN)
  • Your federal tax identification number (FEIN)
  • A detailed summary explaining your issue

Please note: All email requests must come from the authorized user on your DUA account.

Employer Charge:

  • Benefit Charge Protests
  • Benefit Charge Statements
  • Seasonal Certification

For assistance, please email EmployerCharge@DETMA.ORG.

Employer Liability:

  • Acquisitions/Mergers
  • Add a UI Online System Administrator
  • Address Change
  • Business Transfer
  • Change in Organizational Type
  • Employer Password Reset
  • Legal Name Change
  • New Employer Registration
  • Suspend/Revive Employer Account

For assistance please email: UIEmployerHelp@DETMA.ORG

Employer Reports:

For assistance, please email: UIEmployerReports@DETMA.ORG

Intercept:

  • Federal Payment Intercept
  • State Payment Intercept
  • Requests for Review

For assistance please email: EOLEmployerIntercept@mass.gov

Revenue Enforcement:

  • Audit
  • Bank Levies
  • Bankruptcy
  • Certificates of Compliance
  • Certified Assessments
  • Cumulative Statements of Amounts Past Due
  • Demand Notices
  • Judgments
  • Liens
  • Payment Plans
  • Petitions for Reassessment

For assistance please email: Revenue.Enforcement@DETMA.ORG

EMAC Supplement:

  • EMAC Supplement charging has stopped as of 4th Quarter 2019

For assistance please email: emac.questions@detma.org

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