DUA employer customer service resources

Report fraud

Employers can report fraud-related issues by emailing [e-mail].

Please include in all email correspondence with DUA:

• The legal name of the business
• Your employer account number (EAN)
• Your federal tax identification number (FEIN)
• A detailed summary explaining your issue

Additional Resources

Employer fraud reporting instructions

Respond to claims questionnaires

Contact the benefits call center at [phone] for assistance with completing fact-finding questionnaires such as those listed below. Select Option 1, then Option 2 for the fact-finding line.

• Employer Wage Requests
• Lack of Work Questionnaires
• Remuneration/Severance Pay Questionnaires
• Confirmation of Employment

If you've received a fact-finding questionnaire related to a fraudulent or improper claim, review these employer fraud reporting instructions.

Additional Resources

Employer fraud reporting instructions

Self-service resources

If you are having trouble accessing your account, please refer to this guide to reset your password.

Don't forget our self-service options:

• Make a payment
• Request a Certificate of Compliance
• Register your business
• Submit employment and wage details
• Online user guides
• Frequently used forms

Need help?

Contact the Employer Customer Service Call Center at [phone].

• For questions on benefit charge protests, reimbursable bills, benefit charge statements, or seasonal certification press 1
• For assistance with password reset press 2
• For questions on account registration, suspending or reviving an employer account, business transfer, or user issues press 3
• For questions on wage reporting, adjustments, refunds, out of state wage credits, deferrals, or tpa assistance press 4
• For questions on intercept, payment plans, certified assessments, liens, levies, bankruptcy, certificates of compliance, demand notices, or audit press 5

You also can send an email to the appropriate mailbox below. Please include in all email correspondence with DUA:

• The legal name of the business
• Your employer account number (EAN)
• Your federal tax identification number (FEIN)
• A detailed summary explaining your issue

Please note: All email requests must come from the authorized user on your DUA account.

Employer Charge:

• Benefit Charge Protests
• Benefit Charge Statements
• Seasonal Certification

For assistance, please email [e-mail].

Employer Liability:

• Acquisitions/Mergers
• Add a UI Online System Administrator
  • System Administrator Form
• Address Change
• Business Transfer
• Change in Organizational Type
• Employer Password Reset
• Legal Name Change
• New Employer Registration
• Suspend/Revive Employer Account

For assistance please email: [e-mail]

Employer Reports:

• 940 FUTA Certification Request
• ACH Credit Application Form 
• Contribution Payments Deferrals 
• Employer Refunds
  • Employer Refund Request Form 
• Employment and Wage Detail Filings/Adjustments
• Out of State Wage Credits
• Overdue Notices
• Reimbursable Employers
• TPA Assistance

For assistance, please email: [e-mail]

Employer Rates:

• UI & EMAC Contribution Rates
• Solvency Rate
• COVID-19 Recovery Assessment Rate
• Requests for UI Contribution Rate Reviews
• Voluntary Contributions

For assistance please email: [e-mail]

Intercept:

• Federal Payment Intercept
• State Payment Intercept
• Requests for Review

For assistance please email: [e-mail]

Revenue Enforcement:

• Audit
• Bank Levies
• Bankruptcy
• Certificates of Compliance
• Certified Assessments
• Cumulative Statements of Amounts Past Due
• Demand Notices
• Judgments
• Liens
• Payment Plans
• Petitions for Reassessment

For assistance please email: [e-mail]

EMAC Supplement:

• EMAC Supplement charging has stopped as of 4th Quarter 2019

For assistance please email: [e-mail]

News & updates

• Unemployment Insurance Benefits and Returning to Work: Guide for Employers
• Employer COVID-19 unemployment FAQ