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Employer Customer Service Resources

Information about contacting the Department of Unemployment Assistance (DUA) Employer Customer Service electronically and links to self-service resources.

Table of Contents

Self-service resources

Due to COVID-19, the Department of Unemployment Assistance (DUA) Revenue Department is currently using email correspondence for all inquiries. Please refer to the directory below to find the appropriate mailbox.

If you are having trouble accessing your account, please refer to this guide to reset your password.

Don't forget our self-service options:

Need help?

To contact someone for assistance related to your DUA employer account, please send an email to the appropriate mailbox below.

Please include in all email correspondence with DUA:

  • The legal name of the business
  • Your employer account number (EAN)
  • Your federal tax identification number (FEIN)
  • A detailed summary explaining your issue

Please note: All email requests must come from the authorized user on your DUA account.

Employer Charge:

  • Benefit Charge Protests
  • Benefit Charge Statements
  • Seasonal Certification

For assistance, please email EmployerCharge@DETMA.ORG.

Employer Liability:

  • Acquisitions/Mergers
  • Add a UI Online System Administrator
  • Address Change
  • Business Transfer
  • Change in Organizational Type
  • Employer Password Reset
  • Legal Name Change
  • New Employer Registration
  • Suspend/Revive Employer Account

For assistance please email: UIEmployerHelp@DETMA.ORG

Employer Reports:

For assistance, please email: UIEmployerReports@DETMA.ORG

Intercept:

  • Federal Payment Intercept
  • State Payment Intercept
  • Requests for Review

For assistance please email: EOLEmployerIntercept@mass.gov

Revenue Enforcement:

  • Audit
  • Bank Levies
  • Bankruptcy
  • Certificates of Compliance
  • Certified Assessments
  • Cumulative Statements of Amounts Past Due
  • Demand Notices
  • Judgments
  • Liens
  • Payment Plans
  • Petitions for Reassessment

For assistance please email: Revenue.Enforcement@DETMA.ORG

EMAC Supplement:

  • EMAC Supplement charging has stopped as of 4th Quarter 2019

For assistance please email: emac.questions@detma.org

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